Cake Decorator & Customer Experience Specialist

Kroger Family of Companies; Cheyenne (WY); On-site; USD 28,000 - 38,000; Full time

Job summary

Kroger Family of Companies in Cheyenne, Wyoming is hiring for a bakery department role to create outstanding customer experiences, assist the department manager in achieving sales goals, and uphold safety, quality, and cleanliness across the store.

You will welcome customers, answer questions, decorate cakes and other bakery items, stock merchandise, check freshness, monitor inventory, and ensure compliance with health and safety standards.

Qualifications

• Minimum retail experience requirement.
• Bakery/cake decorating experience is preferred.
• Ability to handle stressful situations and maintain composure.
• Knowledge of basic math needed.
• Effective communication skills required.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment
• Recommend bakery items to customers to ensure they get the products they want and need
• Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines
• Decorate cakes, pastries, cupcakes, cookies and other bakery items
• Label, stock, sign, and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Understand the store's layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
• Adhere to all local, state and federal health and civil code regulations
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Retail experience

Bakery decorating

Stress management

Basic math

Effective communication

Job description

Kroger Family of Companies in Cheyenne, Wyoming is hiring for a bakery department role to create outstanding customer experiences, assist the department manager in achieving sales goals, and uphold safety, quality, and cleanliness across the store.

You will welcome customers, answer questions, decorate cakes and other bakery items, stock merchandise, check freshness, monitor inventory, and ensure compliance with health and safety standards.