Cage & Vault Operations Lead

Churchill Downs Incorporated; Oxford (ME); On-site; USD 30,000 - 32,000; Full time

Job summary

Oxford Casino Hotel, located in Oxford, Maine, operates as part of Churchill Downs Incorporated. This role leads Cage Cashiers and Vault Cashiers, ensuring efficient Cage, Sportsbook, and Rewards Club operations while upholding AML compliance and department standards.

You will train staff, monitor cash handling, verify deposits, resolve discrepancies, and maintain exceptional guest service. Flexibility to work varied shifts including nights and weekends is required in a fast-paced casino

Qualifications

• High school diploma or GED required.
• Pre-employment background check must be passed.
• Must obtain Maine State Dual Gaming/Sportsbook License.
• Must obtain EIN and federal tax forms 11-C.
• Two years of Cage Cashier or Vault Cashier experience preferred.
• Three years of cash handling experience required.
• Three years of guest service experience required.
• Ability to evaluate situations and make sound decisions.
• Flexible schedule including days, evenings, nights, weekends and holidays.

Responsibilities

• Provide outstanding guest service per department standards.
• Maintain department viability by enforcing policies.
• Train and develop Cage and Vault Cashiers.
• Perform administrative data entry and documentation.
• Promote a positive guest-service environment and handle disputes.
• Investigate discrepancies and resolve cash variances.
• Demonstrate ability to perform all Cage/Vault Cashier duties.
• Verify the casino bank deposit.
• Conduct random audits for compliance.
• Comply with AML program and regulations.
• Maintain courteous relationships with staff.
• Perform other duties as assigned.
• Note: other duties may be performed.

Skills

Guest service

Cash handling

Decision making

Flexible schedule

Background check

State license eligibility

Casino experience

Education

High school diploma

Job description

Oxford Casino Hotel, located in Oxford, Maine, operates as part of Churchill Downs Incorporated. This role leads Cage Cashiers and Vault Cashiers, ensuring efficient Cage, Sportsbook, and Rewards Club operations while upholding AML compliance and department standards.

You will train staff, monitor cash handling, verify deposits, resolve discrepancies, and maintain exceptional guest service. Flexibility to work varied shifts including nights and weekends is required in a fast-paced casino