Cage Supervisor

Victory Casino Cruises; Town of Florida (NY); On-site; USD 48,000 - 64,000; Full time

Job summary

Victory Casino Cruises is seeking a Cage Department Supervisor to oversee cage operations during a shift, ensuring security and accountability of casino funds and adherence to internal controls.

The role emphasizes guest relations, prompt and courteous service, and maintaining compliance with gaming regulations. Candidates should have supervisory experience, cash handling and customer service background, and be prepared for background checks and drug screening.

Qualifications

• Supervisory experience is required.
• At least 1 year of cash handling and 2 years of customer service required.
• Must be 18 years of age or older.

Responsibilities

• Maintain security and accountability of casino funds located in the cage areas during their shift.
• Carry out supervisory responsibilities: train employees, plan, assign, direct work, appraise performance, reward and discipline.
• Verify daily paperwork to resolve variance errors.
• Address customer inquiries or complaints with proper documentation.
• Ensure compliance with departmental internal controls and regulations.
• Other duties as assigned.

Skills

Supervisory experience

Cash handling

Customer service

Education

18+ age requirement

Job description

Responsible and accountable for the operation of the Cage Department activities during a shift. Supervision of assigned area(s) according to the Cage Department internal controls, policies and procedures and gaming regulations.In addition, the incumbent in this position is responsible to promote positive guest relations through prompt, courteous, and efficient service.

DUTIES & RESPONSIBILITIES

• Maintain security and accountability of casino funds located in the cage areas during their shift and ensure smooth and efficient Cage operations.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training Employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining Employees; addressing complaints and resolving problems.
• Verify daily paperwork to resolve any variance errors that may arise during their shift.
• Address any customer inquiries or complaints and follow up with proper documentation.
• Ensure full compliance with departmental Internal Controls, policies, procedures and regulations.
• Other duties as assigned.

EDUCATION & TRAINING

• Must be 18 years of age or older.

KNOWLEDGE & EXPERIENCE

• Supervisory experience is required.
• At least one year of cash handling and two years of customer service required.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

HOURS / SHIFTS

• Due to the type of business, must be able to work weekends, nights, special events, and holidays.

OTHER

• Victory Casino Cruises has a no visible tattoo policy. For this position you must be cleared of all visible tattoos.
• Must be able to successfully pass a drug test, background screening, and credit check.
• Youwillbe required to obtain a TWIC and MMC. Acceptable documents to obtain badging are PassportOR Government issued photo ID andcertified copy of Birth Certificate. Supporting documents would be needed for a name change.