Cage Shift Supervisor (Full Time) (37731)

Agua Caliente Casinos; Cathedral City (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Agua Caliente Casinos is seeking a Cage Supervisor to manage daily cage operations, oversee cashiers, and ensure strict adherence to cash control policies. The role requires experience in high-volume cash environments and strong customer service skills.

The candidate must maintain professionalism, communicate effectively in English, and respond promptly to customer inquiries while working in a fast-paced casino setting.

Qualifications

• High school diploma or GED.
• 2 years related experience and/or training or equivalent combination of education and experience in high volume cash operations.
• Proficient in using the Ten Key Adding Machine.
• Must have a professional demeanor and be able to communicate well with the public.
• Must be able to communicate in English.
• Must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform required job duties.

Responsibilities

• Oversee cage activities during a shift and ensure adherence to policies and procedures.
• Supervise cage cashiers and provide coaching and supervision.
• Balance and protect main bank; monitor cash handling within the cage area.
• Schedule staffing and manage time-off requests.
• Investigate variances and document findings.
• Address customer inquiries and resolve complaints professionally.
• Ensure compliance with all internal controls and tribal regulations.

Skills

Professional demeanor

English communication

Customer service

Education

High school diploma or GED

Tools

Ten Key Adding Machine

Job description

Job Description Summary

Responsible and accountable for the operations of the cage activities during a shift. Follows cage policies and procedures, ensures Cashiers follow same procedures. Interface with other departments. Handle customers in a professional and friendly manner.

Essential Duties And Responsibilities (other Duties May Be Assigned)

• Must adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements.
• Maintain security and accountability of company funds located in cages during designated shift.
• Assist in balancing main bank.
• Must be able to work in a window when necessary.
• Supervise cage cashiers. Provide orderly and positive working environment.
• Prepare staffing schedules. Approve days off, vacations, personal days and follow up with paperwork.
• Conduct investigations of variances (over/shorts) that may occur on shift and follow up with paperwork.
• Handle customers’ complaints and inquiries.
• May review Cash Operations Surveillance Tape.
• Monitors staff performance; ensuring adherence to casino policies and procedures.
• Provides excellent guest service to both guest and internal clients.
• Must comply with all applicable ACCRS and SRC System of Internal Controls, Standard Operating Procedures and all Tribal Regulations.

Supervisory Responsibilities

• Directly supervises Main Bank and Cage Cashiers.
• Is responsible for the overall direction, coordination, and evaluation of this unit.
• Prepares monthly variation and activity report for Director of Cage and Credit.
• Interface and provides Cashiers with ongoing training and information.
• Prepares evaluation of Cashiers when due.
• Other related duties as assigned by Director of Cage and Credit or Cage Shift Manager.

Access to Sensitive Areas and Information

As per the ACGC Access Matrix.

Signatory Ability

All Cage related forms

Qualifications

Required Education and/or Experience

• High school diploma or G.E.D.
• 2 years related experience and/or training or equivalent combination of education and experience in high volume cash operations.
• Proficient in using the Ten Key Adding Machine.
• Must have a professional demeanor and be able to communicate well with the public.
• Must be able to communicate in English.
• Must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform required job duties.

Working Conditions/Physical Demands

To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/work station for the duration of the shift. Must be able to work in a smoke filled environment.

Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will upscale when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.