Cage Shift Supervisor

Churchill Downs Inc.; Louisville (KY); On-site; USD 40,000 - 48,000; Full time

Job summary

Churchill Downs Inc. is seeking a Cage & Player Services Supervisor at Derby City Gaming Downtown in Kentucky to assist the Cage & Player Services Leadership Team in operating the department.

The role supervises daily Cage and Player Services, ensures guest satisfaction and safety, manages staff performance, and participates in hiring, budgeting, and compliance with BSA and company policies.

Qualifications

• Three to five years of experience in a cashier/banking environment.
• 2-year degree or equivalent work experience preferred.
• Two to three years of leadership experience preferred.
• Ability to obtain a valid Racing License.

Responsibilities

• Supervise the daily operation of Cage and Player Services.
• Provide guest service, resolve disputes and ensure a favorable gaming experience.
• Ensure safety and security of Team Members and guests; manage injury prevention.
• Delegate duties and assign responsibilities to Team Members.
• Complete and process performance reviews.
• Participate in hiring, coaching, retention, discipline and termination processes.
• Review staffing to maintain budgeted employment levels.
• Ensure compliance with BSA and the property's BSA Policy.
• Monitor for suspicious activity per BSA policy.
• Communicate and implement Cage activities and promotions with frontline staff.
• Perform other duties as assigned.

Skills

Leadership

Communication

Relationship management

Ownership of responsibility

Education

Experience in cashier/banking environment

2-year degree or equivalent experience

Leadership experience 2-3 years

Ability to obtain Racing License

Job description

Derby City Gaming Downtown, Casino Cage, Derby City Downtown, KY Derby City Downtown

At Derby City Gaming Downtown, gaming enthusiasts can enjoy nearly 500 of the most popular games, Fascinator Wine Bar and Trophy Bourbon & Cigars Bar, sports bar with live entertainment most weekends and a Kentucky Derby Gift Shop.”

JOB SUMMARY

The Cage & Player Services Supervisor is responsible for assisting the Cage & Player Services Leadership Team in the successful operation of the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for supervising the daily operation of Cage and Player Services.
• Responsible for guest service, relations, and resolving disputes to assure that our guests have a favorable gaming experience.
• Ensure the safety and security of Team Members and guests. Facilitates, processes, and programs to effectively control and reduce lost-time injuries.
• Delegate duties and assign responsibilities to Team Members.
• Complete and process performance reviews.
• Assist in the development of Team Members, conduct interviews, and participate in the selection, hiring, coaching, retention, discipline, and termination process.
• Review daily staffing levels to maintain a budgeted level of employment.
• Ensure compliance with the Bank Secrecy Act (BSA) and the property’s BSA Policy.
• Monitor for suspicious activity as defined by the BSA and the property’s BSA Policy.
• Abide by and ensure that all policies and procedures are being followed to safeguard the company’s assets and funds.
• Review Cage activities and marketing promotions with Cage & Player Services Leadership Team, then communicate and implement with frontline Team Members.
• Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Leadership abilities demonstrated in supervising the department’s operations.
• Maintaining a professional working relationship among all internal and external guests.
• Oral and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the department.

EDUCATION AND EXPERIENCE

• Three to five years of experience in a cashier/banking environment.
• 2-year degree in related field or equivalent work experience preferred.
• Two to three years of leadership experience preferred.
• Ability to obtain a valid Racing License.

COMPENSATION DATA

This position pays an annual salary of $44,000.00.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The noise level in the work environment is usually moderate to loud. The Team Member is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.