Cage & Credit Manager

Diamond Jo Casino & Hotel; Northwood (IA); On-site; USD 45,000 - 55,000; Full time

Job summary

Diamond Jo Casino & Hotel in Northwood is seeking a Cage Shift Supervisor responsible for managing all cage revenues and ensuring compliance with company policies and regulations. The ideal candidate should have at least 5 years of banking management or equivalent experience and excellent communication skills.

The role includes hiring and training staff, monitoring transactions, and handling customer credit history. Candidates must be at least 21 years old and able to lift up to 26 pounds.

Qualifications

• 5 years’ experience as a cage shift supervisor or equivalent banking management experience.
• Must be at least 21 years of age.
• Able to bend, push, and lift up to 26 pounds.

Responsibilities

• Supervise, train, evaluate, and schedule team members.
• Instruct cage personnel on procedures and performance.
• Coordinate tasks with various departments.

Skills

Communication skills

Interpersonal skills

Knowledge of cage/count room operations

Tools

Basic office machines

Computer programs

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we continue to evolve and retain a position of leadership in our industry.

Job Description

Accountable for all revenues held in the cage. Protecting casino cage assets by implementing accounting and documentation policies and procedures, monitoring transactions, and ensuring compliance with company internal controls, policies, procedures, laws and regulations.

Responsibilities

• Hire, supervise, train, evaluate work performance, coach, discipline, and schedule team members.
• Instruct cage personnel on proper procedures and performance of job duties.
• Coordinate information and tasks with various appropriate departments, interacting with said departments through performance of cage tasks.
• Direct and coordinate activities of credit office to secure payment on outstanding markers and returned checks through proper established collection procedures.
• Monitor and enforce applicable company policies and procedures, laws, and gaming regulations and completion of all requisite paperwork.
• Maintain customer credit history records.
• Report and research any cage variance.
• Responsible for year‑end chip count.
• Maintain supplies necessary to the department.
• Resolve customer complaints and disputes.
• Other duties as assigned by management.

Qualifications

• Must be at least 21 years of age.
• 5 years’ experience required as a cage shift supervisor or equivalent banking management experience.
• Ability to utilize basic office machines and operate various computer programs.
• Ability to bend, push, and lift up to 26 pounds in weight.
• Excellent communication and interpersonal skills with the ability to read, write and speak English.
• Knowledge of cage/count room operations, credit/collection practices, company policies & procedures, and any applicable gaming and/or legal regulations.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.