Cage Shift Lead — Casino Credit & Guest Service

MGM Resorts International; United States; On-site; USD 43,000 - 59,000; Full time

Benefits offered by this job

Wellness programs

Discounts on travel and shopping

Free meals in employee dining room

Free parking

Health & Income Protection benefits

Professional and personal development

Job summary

National Harbor, Maryland: MGM Resorts International seeks a Cage Shift Supervisor to lead cage operations, ensure policy and gaming regulation compliance, and support the Cage Shift Manager on duty. You will oversee staff, assist guests, and ensure accurate cash handling and reporting.

The role emphasizes training, coaching, and resolving issues for both guests and employees, with focus on accuracy, scheduling, and high-quality service in a dynamic entertainment environment.

Qualifications

• Must be at least 21 years old.
• High School Diploma or GED.
• At least 2 years of prior relevant experience as a cashier, worked in casino credit or has main bank experience.

Responsibilities

• Supervise Cage and Credit activities, ensuring transaction accuracy and compliance.
• Generate and submit end-of-shift reports timely to Accounting.
• Assist with preparing daily summary and bank deposits and maintains accuracy for all transactions.
• Conduct training and performance coaching for Cage staff, while handling disciplinary actions as needed.
• Assist high-profile players with payouts and resolve any guest or employee issues or transactions.
• Maintain accurate attendance records and aid in scheduling.

Skills

Team leadership

Customer service

Coaching & training

Education

High School Diploma or GED

Tools

Cash handling

Job description

National Harbor, Maryland: MGM Resorts International seeks a Cage Shift Supervisor to lead cage operations, ensure policy and gaming regulation compliance, and support the Cage Shift Manager on duty. You will oversee staff, assist guests, and ensure accurate cash handling and reporting.

The role emphasizes training, coaching, and resolving issues for both guests and employees, with focus on accuracy, scheduling, and high-quality service in a dynamic entertainment environment.