Cage Manager – Casino Operations & Guest Experience

MGM Resorts International

Las Vegas (NV)

On-site

USD 52,000 - 76,000

Full time

2 days ago

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Benefits offered by this job

Wellness incentive programs

Discounts on travel, electronics, etc.

Free meals in employee dining room

Free parking

Health & Income Protection

Professional development opportunities

Job summary

MGM Resorts International in Las Vegas seeks a Cage Manager to oversee the daily operations of the Casino Cage, ensuring a secure, guest-focused environment. You will lead and support your team, ensuring compliance with regulations and company policies while delivering exceptional service.

The role involves coordinating across departments, managing HR responsibilities, and overseeing loyalty programs and tier credits according to policy. Must be 21+ with 2+ years Cage Cashiering experience.

Qualifications

Must be 21 or older.
2+ years of prior relevant Cage Cashiering experience required.

Responsibilities

Manage Casino Cage operations, coordinating with Casino, Finance, Marketing, F&B, Hotel, and Retail departments.
Handle HR responsibilities, including team development, performance feedback, disciplinary actions, training, and succession planning.
Oversee M life Rewards, MyVegas, and M life Rewards Mastercard programs, issuing freeplay, complimentary play, and adjusting tier credits according to company policies.
Monitor all operational areas for efficiency, balance Cage banks per departmental variance policy, and review reports and forms in compliance with Title 31.
Lead the team in delivering S.H.O.W. guest service standards, resolving guest complaints, M life Rewards member requests, and disputes professionally and promptly.