Cage & Player Services Supervisor

Wind Creek Chicago Southland; East Hazel Crest (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the gambling industry is seeking a Cage & Player Services Supervisor to oversee the Player Services department. The role focuses on ensuring compliance, safeguarding funds, and delivering excellent guest services, while providing growth opportunities for staff. Candidates should have cash handling experience and strong communication skills.

Benefits

Medical benefits

401K

Paid time off

Qualifications

• High School diploma or GED; must complete GED within 6 months if enrolled.
• Two years of high-volume cash handling experience required.
• Must be 21 or older.

Responsibilities

• Manage daily operations of Player Services and ensure staff adherence to SOPs.
• Safeguard company funds and address customer complaints.
• Train and coach staff, handle evaluations and disciplinary actions.

Skills

Communication skills

Math skills

Leadership

Customer service

Education

High School diploma or GED

Associate’s Degree or equivalent supervisory/department experience

Tools

Microsoft Word

Microsoft Excel

10 key calculator

Job description

Join to apply for the Cage & Player Services Supervisor role at Wind Creek Chicago Southland

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Join to apply for the Cage & Player Services Supervisor role at Wind Creek Chicago Southland

Job Overview: The Cage and Player Services Supervisor oversees the daily operations of the Player Services department, including Cage Cashiering, Credit, and Players Club. Responsibilities include ensuring staff compliance with SOPs, COM, guest service standards, and regulations. The role involves securing company funds, managing paperwork, and working independently with a detail-oriented approach.

Description

Job Overview: As above, overseeing daily operations and staff adherence to policies and regulations.

Purpose

Provide guests with a positive, engaging experience that offers an escape into a world of fun and possibility, fostering a sense of belonging and importance.

Value System

Our commitment drives us to do right by our guests and team, fostering fairness, accountability, and growth opportunities.

Duties And Responsibilities

• Manage daily operations of Player Services, stepping in as needed
• Understand and manage Direct Mail offers and promotions
• Ensure compliance with all SOPs, policies, and regulations; supervise staff accordingly
• Maintain effective communication with other departments
• Assist in safeguarding casino funds during shifts
• Train and coach staff; handle disciplinary actions
• Resolve shortages and customer complaints, document issues
• Assist in scheduling, PTO approvals, and employee evaluations
• Deliver courteous, confidential guest service; maintain confidentiality of gaming records
• Provide performance reports and conduct service audits
• Complete staff evaluations based on performance metrics
• Manage leadership development projects
• Authorize guest comps as designated
• Support team in delivering excellent guest service
• Monitor team morale and cleanliness
• Recommend improvements proactively
• Other duties as assigned

Job Requirements:

• High School diploma or GED; enrolled students must complete GED within 6 months
• Must be 21 or older
• Associate’s Degree or equivalent supervisory/department experience
• Two years of high-volume cash handling experience
• Proficiency with 10 key calculator and math skills (70% pass rate)
• Knowledge of Microsoft Word and Excel
• Experience with coin and currency counters
• Pass job interview and guest service audition
• Ability to make precise decisions and lift at least 50 pounds
• Excellent communication skills in English
• Ability to stand or walk for entire shift
• Willing to travel, work various shifts, and obtain/maintain Occupational License

Base Pay

• Range: $22.40 - $30.00, depending on experience and skills
• Benefits include medical, dental, vision, life insurance, FSA, EAP, paid time off, 401K, shift differential, bonuses

Apply online at http://www.windcreekhospitality.com/Careers. Internal applicants submit to HR.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Gambling Facilities and Casinos