Supervisor, Patient Access

Soleo Health, Inc.; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Join a leading healthcare provider as a Patient Access Supervisor, working remotely. In this role, you will oversee the Patient Access team, ensuring operational success and delivering high-quality care to patients. We seek a passionate candidate with experience in specialty infusion and strong leadership abilities. Take the opportunity to make a significant impact in complex care management within a supportive company culture filled with various perks.

Benefits

Competitive Wages & Incentive Pay

401(k) with a Match

Referral Bonus

Paid Time Off

Great Company Culture

Paid Parental Leave Options

Affordable Medical, Dental, & Vision Insurance Plans

Company Paid Disability & Basic Life Insurance

HSA & FSA Options

Education Assistance Program

Qualifications

• Requires 3+ years of experience in specialty pharmacy or home infusion.
• Previous healthcare management is essential.
• Strong understanding of Medicare and Medicaid reimbursement guidelines.

Responsibilities

• Oversee daily operations and provide guidance to the Patient Access team.
• Evaluate workload and adjust staffing for program needs.
• Conduct staffing, training, performance reviews, and problem resolution.

Skills

Leadership

Patient Access Management

Communication

Analytical Skills

Customer Service

Education

Associate’s degree in healthcare administration or business

Bachelor’s degree preferred

Tools

Microsoft Word

Job description

Description

Soleo Health is seeking a Patient Access Supervisor to support our Home Infusion Specialty Pharmacy Remotely (USA) . Join us in Simplifying Complex Care!

The hours of this role are Monday-Friday 9am-5:30pm Pacific, Specialty infusion experience required.

Soleo Health Perks:

• Competitive Wages & Incentive Pay
• 401(k) with a Match
• Referral Bonus
• Paid Time Off
• Great Company Culture
• Paid Parental Leave Options
• Affordable Medical, Dental, & Vision Insurance Plans
• Company Paid Disability & Basic Life Insurance
• HSA & FSA (including dependent care) Options
• Education Assistance Program

The Position: Under the direction of the Regional Manager of Patient Access, the Supervisor of Patient Access provides day-to-day oversight of the Patient Access team. This includes administering policies, business processes, quality standards, and performance measurement criteria of the Patient Access team. Responsibilities include:

• Provides daily support/guidance to direct reports.
• Oversees and conducts team staffing, coaching, accountability, annual reviews, and performance improvement plans.
• Evaluates workload and adjusts staffing to fit program needs by assigning referrals and delegating tasks to team members.
• Assist, as needed with workload tasks such as benefit verification, prior authorization, reauthorization/reverification and patient calls to ensure turnaround times are met
• Serves as a point of escalation for calls requiring a higher degree of expertise or discretion to resolve customer issues.
• Conducts candidate sourcing (with HR recruitment), interviews, hiring, and onboarding.
• Facilitates intradepartmental communications to national intake and branch staff.
• Analyze referral trends, new products, specialty product shortages, access solutions.
• Participates as a member of cross functional workgroups, teams, and committees as assigned.
• Completes all required duties, projects, and reports in a timely fashion on a daily, weekly, or monthly basis per the direction of the leadership.
• Completes all necessary managerial tasks for direct reports including hiring, training, holding meetings, addressing performance issues, and approving payroll.

Schedule:

• Must be able to work Full-time, Remote, Monday-Friday 9am-5:30pm, 40 hours per week- Must be able to work in PST time zone
• Must have Specialty home infusion experience (Patient Access Supervisor)

Requirements

• Associate’s degree in healthcare administration, business, or a related field; Bachelor’s degree preferred.
• At least 3 years of specialty pharmacy, home infusion pharmacy, and/or reimbursement experience
• Previous healthcare management is required.
• Previous medical and pharmacy benefit experience is required.
• At least 3 years of experience applying knowledge of Medicare, Medicaid, and Managed Care reimbursement guidelines.
• Ability to interpret payor contract fee schedules based on NDC and HCPCS units.
• Ability to effectively handle multiple priorities within a changing environment.
• Intermediate level skill in Microsoft Word

About Us: Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference!

Soleo’s Core Values:

• Improve patients’ lives every day
• Be passionate in everything you do
• Encourage unlimited ideas and creative thinking
• Make decisions as if you own the company
• Do the right thing
• Have fun!

Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture.

Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor.

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