Cage Operations Supervisor – Cash Handling

Diamond Jo Casino & Hotel; Northwood (IA); On-site; USD 52,000 - 68,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Casino Cage/Credit Manager to oversee the physical custody of cage assets and currency transactions on shift. You will supervise staff, train teams, and ensure compliance with gaming regulations while maintaining accurate customer credit records.

In this role you will audit transactions with the table games department, approve check cashing and credit issuance, resolve disputes, and step in for the Cage/Credit Manager as needed.

Responsibilities

• Responsible for the physical, custodial control of all casino cage assets during assigned shift as well as currency transactions reporting.
• Supervise, train, evaluate work performance, coach, and assist in scheduling team members.
• Review and monitor documents and transactions to ensure compliance with gaming regulations, laws, company policies and procedures.
• Maintain customer credit records.
• Report and research any cage variance.
• Ensure customers receive friendly, accurate, and timely service.
• Audit and verify transactions with table games department.
• Approve check cashing and credit issuance in accordance with established company policies.
• Resolve customer complaints and disputes.
• Perform duties of Casino Cage/Credit Manager in their absence.
• Balance and fill the NRT machines on the casino floor.
• Other duties as assigned by management.

Job description

Boyd Gaming Corporation is seeking a Casino Cage/Credit Manager to oversee the physical custody of cage assets and currency transactions on shift. You will supervise staff, train teams, and ensure compliance with gaming regulations while maintaining accurate customer credit records.

In this role you will audit transactions with the table games department, approve check cashing and credit issuance, resolve disputes, and step in for the Cage/Credit Manager as needed.