Shift Supervisor Cage

Boyd Gaming; Northwood (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

Boyd Gaming Corporation is seeking a qualified candidate to support the Casino Cage/Credit Manager in safeguarding assets and ensuring compliance. The role includes supervising staff, monitoring transactions, maintaining credit records, and resolving variances on the casino floor.

Ideal applicants have 2+ years in cage operations, money handling experience, and strong English communication. The position requires 21+ and offers varied duties on site.

Qualifications

• Must be 21 years of age.
• Minimum 2 years’ experience in all facets of cage operations.
• Prior money handling experience.
• Supervisory experience preferred with excellent guest service.

Responsibilities

• Assist in protecting casino cage assets by implementing policies and procedures.
• Monitor transactions and ensure compliance with laws and internal controls.
• Supervise, train and coach scheduling team members.
• Review and monitor documents to ensure gaming regulations compliance.
• Maintain customer credit records.
• Balance and report cage transactions; resolve variances.
• Approve check cashing and credit issuance per policies.
• Provide friendly, accurate, and timely service to customers.
• Perform duties of Casino Cage/Credit Manager in their absence.
• Operate CMS, ACSC, and Microsoft Office systems.

Skills

Money handling

Supervisory experience

Guest service

Communication skills

English proficiency

Physical ability

Tools

CMS

ACSC

Microsoft Office

10-key

Jetsort

Jetscan

Gaming ticketing kiosks

Micro-encoder

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Assist Casino Cage/Credit Manager in protecting casino cage assets byimplementing accounting and documentation policies and procedures,monitoring transactions, and ensuring compliance with company internalcontrols, policies and procedures, laws and regulations.

• Responsible for the physical, custodial control of all casino cage assetsduring assigned shift as well as currency transactions reporting.
• Supervise, train, evaluate work performance, coach, and assist inscheduling team members.
• Review and monitor documents and transactions to ensure compliancewith gaming regulations, laws, company policies and procedures.
• Maintain customer credit records.
• Report and research any cage variance.
• Ensure customers receive friendly, accurate, and timely service.
• Audit and verify transactions with table games department.
• Approve check cashing and credit issuance in accordance with establishedcompany policies.
• Resolve customer complaints and disputes.
• Perform duties of Casino Cage/Credit Manager in their absence.
• Balance and fill the NRT machines on the casino floor.
• Other duties as assigned by management.

Qualifications

• Must be 21 years of age.
• Prior experience with money handling transactions.
• Minimum 2 years’ experience working in all facets of cage operationspreferred.
• Supervisory experience preferred with excellent guest service.

• Ability to utilize basic basic office machines as well as 10 key, Jetsort, Jetscan,gaming ticketing kiosks, and micro-encoder.
• Ability to operate CMS, ACSC, and Microsoft Office software andprocesses.
• Excellent communication and interpersonal skills including the ability toread, write and speak English.
• Must be able to obtain/maintain any necessary certifications includinglicenses as required by local gaming regulations.
• Ability to lift up to 26 pounds.
• Ability to push/pull up to 50 pounds.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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