Cage Operations Supervisor - Cash & Compliance

Beach Club Casino; Hampton (NH); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Granite State Gaming & Hospitality, LLC is seeking a Cage Supervisor to oversee the daily cage operations, ensuring accurate cash handling, secure transactions, and compliance with company policies and Title 31 guidelines. You will supervise cage staff and support guest service initiatives while maintaining a secure and efficient work environment.

Responsibilities include cash management, vault duties, incident reporting, and collaboration with Cage Manager to maintain precise records and smooth

Qualifications

• High school diploma or GED required, relevant experience preferred.
• Previous gaming or banking experience is preferred.

Responsabilités

• Safeguard assets.
• Provide exceptional guest service while maintaining a positive attitude.
• Oversee daily cage operations, including cash handling, chip transactions, check cashing, and bank balancing.
• Ensure compliance with Title 31 guidelines including CTRs and MTLs.
• Monitor cage procedures and transactions to maintain a secure and compliant environment and prevent theft, fraud, or loss and ensure accuracy and efficiency.
• Handle escalated customer complaints or disputes with diplomacy and a customer focused approach.
• Assist Cage Cashier/Player Service Representative/Floor Host with daily tasks.
• Maintain records of transactions and cash counts, ensuring all documentation is complete and accurate.
• Document all incidents, variances, or regulatory violations, following proper protocols for reporting and report to management promptly.
• Performs all vault functions – manages and maintains custody of coin, currency, checks and records of cage transactions on shift.
• Assists Cage Manager in maintaining accurate records on shift.
• Maintains strict confidentiality of internal activities.
• Count starting and ending cash on hand by denomination.
• Verify GOC (Games of Chance).
• Complete Fills and Drops in TRMs and Recyclers.
• Balancing and distributing cash for business start of day.
• Address staff issues or conflicts, escalating to management as needed to maintain a positive work environment.
• Other duties as assigned.

Connaissances

Excellent organizational skills

Attention to detail

Analytical skills

Problem-solving skills

Formation

High school diploma or GED

Relevant experience

Description du poste

Granite State Gaming & Hospitality, LLC is seeking a Cage Supervisor to oversee the daily cage operations, ensuring accurate cash handling, secure transactions, and compliance with company policies and Title 31 guidelines. You will supervise cage staff and support guest service initiatives while maintaining a secure and efficient work environment.

Responsibilities include cash management, vault duties, incident reporting, and collaboration with Cage Manager to maintain precise records and smooth