Cage Operations Lead — Training & Compliance

Silver-Reef-Casino-Resort; Ferndale (WA); On-site; USD 27,000 - 39,000; Full time

Job summary

Silver-Reef-Casino-Resort in Ferndale, WA seeks a Cage Supervisor to supervise and train cage cashiers, enforce policies and internal controls. You will oversee cash cage operations and ensure accuracy and customer service standards.

Responsibilities include managing transactions with revenue outlets, maintaining Title 31 records, and leading the cage team with a focus on accountability and confidentiality. This role requires strong communication, leadership, and problem-solving under pressure.

Qualifications

• High School diploma or GED; higher education in banking, finance or related areas preferred.
• Effective communication and leadership skills.
• Must possess moderate computer skill.
• Ability to work under pressure.
• Ability to read, analyze and interpret basic instructions in written, oral or diagram form.
• Ability to apply commonsense and sound judgment in varying situations.
• Use 10 key by touch.

Responsibilities

• Accountable for all in-house transactions regarding exchanges with all revenue outlets, slot attendants, table games and cashiers.
• Over see any and all activities within the cash cage department with regard to company funds.
• Ensure that all policies and internal controls are being followed.
• Ensure cashier stations are functioning efficiently, accurately and friendly.
• Resolve employee and guest issues.
• Accountable for all cash dispensing machines on the gaming floor and ensure they are in operating condition and have adequate funds (ATMs).
• Maintain strong communication skills (oral and written).
• Possess strong leadership to set good work habits, customer service, and coworker relations.
• Maintain daily log books and records (Title 31, ICs).
• Maintain consistent attendance per company policies.

Skills

Leadership

Communication

Computer skills

Pressure handling

Attention to detail

Education

High School diploma or GED

Job description

Silver-Reef-Casino-Resort in Ferndale, WA seeks a Cage Supervisor to supervise and train cage cashiers, enforce policies and internal controls. You will oversee cash cage operations and ensure accuracy and customer service standards.

Responsibilities include managing transactions with revenue outlets, maintaining Title 31 records, and leading the cage team with a focus on accountability and confidentiality. This role requires strong communication, leadership, and problem-solving under pressure.