Cage Supervisor

Hollywood Casino Joliet; Joliet (IL); On-site; USD 28,000 - 36,000; Full time

Job summary

PENN Entertainment in Joliet, IL is hiring to supervise the Casino Cage operations on assigned shifts and ensure smooth cashiering procedures. The role emphasizes high-quality guest service, confidentiality, and teamwork in a fast-paced entertainment environment.

You will monitor cash handling, approve transactions, and support staff while maintaining accuracy and compliance. Our base pay starts at $23.00 per hour, with benefits and growth opportunities as part of total rewards.

Qualifications

• High School Diploma or GED; or equivalent experience.
• 1–2 years Casino Cage or related experience preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and professionalism.
• Ability to present information clearly to managers, clients, customers and the public.
• Ability to perform basic math and interpret data and graphs.
• Ability to work with guests, staff and colleagues and resolve conflicts diplomatically.
• Able to work all shifts, including nights, weekends and holidays.

Responsibilities

• Supervises the Casino Cashiering operation in Cage on assigned shift.
• Provide high level guest service and promote a fun, entertaining experience.
• Test time stamps and jet sorts.
• Review staffing levels and guest flow; assign work areas.
• Review and approve check-cashing transactions as required.
• Monitor checkout money and determine fill requirements.
• Review close-out procedures and note variances.
• Investigate equipment or facility problems and notify Shift Manager.
• Investigate and resolve guest complaints per procedures.
• Train new team members and update procedures.
• Other duties as assigned.

Skills

Customer service

Communication

Confidentiality

Team collaboration

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Jet sort

Coin roller

10-key by touch

Credit card cash advance systems

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Supervises the Casino Cashiering operation in Cage on assigned shift in accordance with internal Contrond company procedures.
• This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.
• Tests time stamps and jet sorts.
• Reviews staffing levels and guest flow and assigns work areas to staff.
• Reviews and approves check-cashing transactions as required.
• Monitors checkout money to determine fill requirements.
• Reviews close out procedures by Cashiers, ensures drawer balances, and notes all variances.
• Investigates equipment or facility problems and notifies Shift Manager.
• Investigates and resolves guest complaints or concerns in accordance with standard procedures.
• Trains new team members and updates all team members on new procedures or policies.
• Other duties as assigned

BRING US YOUR BEST.

• High School Diploma/GED; or one to two years of customer service-related experience; or equivalent combination of education and experience.
• 1-2 years of Casino Cage or related experience preferred.
• Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Must have excellent written and verbal communication skills.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, Credit card cash advance systems).
• Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.

PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch. The employee must occasionally lift and/or move up to 50 pounds. The employee requires manual dexterity to operate all necessary equipment. Specific vision abilities required by this job include close vision and distance.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

Equal Opportunity Employer

STARTING SALARY

$23.00 per hour