F&B Operations & Guest Experience Manager

Osage Casino Ponca City; Ponca City (OK); On-site; USD 90,000 - 120,000; Full time

Job summary

Osage Casino Ponca City is seeking a senior food and beverage leader to direct all restaurant, bar, lounge, and food court operations. You will drive guest satisfaction, manage inventory and staffing, and ensure safety and sanitation across outlets.

Experience in casino hospitality and a valid ABLE license are preferred. This role requires strong leadership, budgeting, and compliance with gaming regulations in a dynamic casino environment.

Qualifications

• Must be 21 years of age.
• High School Diploma or GED. Bachelor’s Degree preferred.
• Five years food & beverage experience including three years in a supervisory or manager capacity.
• Required to obtain an ABLE liquor license.
• Casino or hospitality experience preferred.
• Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
• Required to maintain a valid Driver’s License.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

Responsibilities

• Ensures optimum staffing levels by coordinating the schedules of the servers, food court attendants, and/or bussers and dishwashers.
• Evaluates food and beverage operations in the casino; seeks opportunities to increase food revenue, decrease expenses, and maximize department productivity without compromising guest satisfaction.
• Oversees and monitors the maintenance and sanitation of the food, beverage, and bar outlets and equipment to protect the assets, comply with regulations and ensure a safe work environment.
• Coordinates and oversees restaurant reservations and special events in restaurants and lounges.
• Oversees and ensures excellence in guest service and food quality. Must uphold quality standards defined in specification manuals.
• Maintains presence in all restaurants, bar, gaming and customer service areas to ensure guests enjoy positive dining and entertainment experience.
• Develops and implements customer service training programs. Ensures all staff provide excellent guest service.
• Ensures the consistent cleanliness of dishes, service ware, and preparation utensils.
• Maintains high standards of quality, freshness and presentation for all food prepared and served; ensures culinary offerings are reflective of industry standards.
• Ensures proper settlement of all transactions at point of sale.
• Oversees month end and daily inventories.
• Prepares and submits all daily, monthly, and year end reports.

Job description

Osage Casino Ponca City is seeking a senior food and beverage leader to direct all restaurant, bar, lounge, and food court operations. You will drive guest satisfaction, manage inventory and staffing, and ensure safety and sanitation across outlets.

Experience in casino hospitality and a valid ABLE license are preferred. This role requires strong leadership, budgeting, and compliance with gaming regulations in a dynamic casino environment.