Cage Shift Supervisor

Four Winds Casinos are Equal Opportunity Employers; South Bend (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

The Cage Supervisor at Four Winds Casinos will oversee cage/credit operations, ensure compliance with gaming regulations, and support guest financial needs on a daily basis.

Responsibilities include supervising staff, ensuring data integrity, coordinating audits, and promoting top-tier guest service within a dynamic casino environment.

Qualifications

• High school diploma or GED; some college in banking/finance preferred.
• Minimum of one year experience in casino credit operations.
• Must possess excellent communication, organizational, and analytical skills; numbers-oriented.
• This position requires a Level 2 Gaming License.

Responsibilities

• Issue credit within authority limits and manage credit information.
• Supervise Cage/Credit staff and scheduling on assigned shift.
• Maintain staffing levels and career development; training and evaluation of employees.
• Ensure integrity of financial data and compliance with laws and controls.
• Coordinate audits related to bank boards, guest deposits, and rotation logs.
• Lead meetings to disseminate information across the department.
• Maintain high levels of guest service related to Cage/Credit functions.

Skills

Excellent communication

Organizational skills

Analytical skills

Numbers oriented

Education

High school diploma

Some college in banking/finance

Job description

SUMMARY:

Responsible for assisting the Cage Team in ensuring that all accounting activities of the Cage function are performed accurately and efficiently. Also ensures that Cage functions are in accordance with all applicable laws, rules and regulations of the Gaming Commission, Federal and State Tax Commissions, and established policies, procedures and controls. The Cage Supervisor will assist in the guest’s financial needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Issues credit for guests within his/her limits of authority, ensures that the collection and distribution of necessary credit information is handled accurately, efficiently, and discreetly.
• Counting in various areas when needed to ensure quality guests service.
• Access funds and ensures prompt distribution to appropriate areas of property.
• Assists Cage/Credit Manager and Cage Shift Manager with the development and implementation of departmental policies and procedures, which enable Cage/Credit to function more effectively.
• Maintains adequate staffing levels by training, scheduling, evaluating, and assisting with career development, promoting, disciplining, and terminating employees, as needed.
• Ensures the integrity of all financial data produced by employees under his/her span of control.
• Monitors all financial activities on property, which relate to Cage/Credit, to ensure that all applicable laws, rules, regulations and controls of the property, the Federal and State Tax Commissions, and the Gaming Commission are enforced throughout the property.
• Oversees and verifies accuracy and thoroughness of credit research, conducts credit research as needed.
• Assists with the coordination of audits relating to bank boards, guest deposits, and rotation logs.
• Assists the Cage/Credit employees in understanding the complexities of their responsibilities within the department.
• Ensures a maximum level of property-wide service and satisfaction, with respect to Cage/Credit, is achieved and maintained.
• Facilitates the flow of information throughout the property, by organizing and presiding over regularly scheduled meetings with all employees under his/her span of control.
• Held accountable, to a high degree, for the accuracy, confidentiality, and thoroughness of departmental records and reports.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
• Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
• Retains employees through involvement in employee training and development.
• Explains why we do things, in advance of doing them.

SUPERVISORY RESPONSIBILITIES:

Directly supervises the activities of employees in Cage/Credit on assigned shift.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED) preferred. Some college courses in banking and finance or related area preferred.

SPECIAL QUALIFICATIONS:

Minimum of one (1) year experience in casino credit operations or related area required. Must possess excellent communication, organizational, and analytical skills. Must be extremely numbers-oriented.

This position requires a Level 2 Gaming License.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to write effective reports and memos. Ability to respond to inquiries from employees or guests. Ability to communicate effectively in one-on-one, small group, and large group situations.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent, and to interpret data from graphs.

REASONING ABILITY:

Ability to apply common sense reasoning to variety of situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.

The employee is regularly required to stand, for long periods of time, at the Cage/Credit counter.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly exposed to risk of radiation (from computers), as a great deal of the work day is spent working on spreadsheets or inputting data into the computer system.

The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. A casino environment is typically smoky.