Cafeteria Specialist

Mercy Medical Center; Cedar Rapids (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Mercy Medical Center in Cedar Rapids, IA is seeking a Day/Evening Food Service Associate to serve and portion meals for patients, families, volunteers and staff. You will maintain sanitation, monitor temperatures, and operate serving areas with care.

You will use CBORD POS MICROS to charge visitors and employees, follow safety guidelines, and collaborate with team members via Vocera or phone. High school diploma preferred; 1+ year food service experience preferred.

Qualifications

• High school diploma or equivalent preferred.
• 1+ year of food service experience preferred.
• Ability to operate the CBORD POS MICROS system.
• Ability to follow safety guidelines and procedures.

Responsibilities

• Serve and portion meals for patients, families, volunteers and staff.
• Maintain sanitation and monitor food temperatures for safety.
• Operate serving areas accurately and efficiently.
• Accurately charge visitors and employees using the CBORD POS MICROS system.
• Follow daily workflow and supervisor instructions.
• Communicate effectively with staff via Vocera or phone.

Skills

Customer service

Communication

Time management

Food safety

Interpersonal skills

Education

High School diploma or equivalent

Tools

CBORD POS MICROS

Job description

Work ShiftDay/EveningScheduled Weekly Hours40SummaryThis position supports Mercy's philosophy of patient centered care by serving fresh, flavorful, nutritious food in a caring manner to patients, family and staff. Responsible for serving and portioning food items for patient families', volunteers, and Mercy employees throughout the day in an attractive, accurate and sanitary manner. Properly cleans and sanitizes serving areas, maintains a safe work environment, and adheres to regulatory guidelines.Job DescriptionJob DutiesDemonstrate knowledge and support of the patient improvement scores. Articulate Press Ganey scores.Perform tasks of prepping, cleaning, cashiering, and serving in order to maintaining customer satisfactionMonitor quality of food products and service, including temperatures. Takes corrective action when neededProficiently operate equipment, demonstrate portion control and meet regulatory agency requirementsAccurately charges visitors, volunteers, and employees by using CBORD POS MICROS system and frequently stays updated on policies and proceduresCommunicate effectively to staff in other areas through use of Face to Face, Vocera, and PhonePerform proper phone etiquette by using Mercy's phone answer scripterDemonstrate knowledge of Health Inspector and State sanitizing techniques and proceduresFollow instruction and daily workflow procedures set by Manager, Supervisor, or LeadPerform job duties independently without constant supervision or guidanceProblem solve if food or item substitution needs to be madePrioritize tasks to be ready for meal service at specified timeMonitor food and refrigerator temperatures and report deficienciesPerform excellent communication and customer satisfaction skills with all visitors, employees, and volunteersFollows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.Knowledge, Skills and AbilitiesMust be able to utilize dietary guidelines for serviceAbility to perform duties within time constraintsMust be able to perform job requirements with minimal supervisionEffective verbal communication and excellent interpersonal skillsDemonstrate quality customer service.Demonstrate core and annual competency in specific skills as identified in the positionProficiently operate and maintain equipment associated with their job.Professional ExperienceOne or more years of previous food service experience preferred.EducationHigh School diploma or equivalent preferred.Licensure, Certification, RegistrationNonePhysical RequirementsMedium: Exert 20-50 lbs. of force occasionally and/or 10-15 lbs. of force frequentlyPay Rate TypeHourlyMercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.