Cafe Team Leader: Guest Experience & Sales Coach

Zinc Cafe and Market; Los Angeles (CA); On-site; USD 83,000 - 88,000; Full time

Benefits offered by this job

Competitive pay (tips eligible)

Medical, Dental, Vision benefits

401K Retirement Plan

Paid time off & holidays

High performance culture

Job summary

Zinc Café and Market in Los Angeles is seeking a Sr. Team Leader to support management, recruit, onboard, train, and coach staff while maintaining cleanliness, efficiency and guest satisfaction.

You will drive service and sales, delegate tasks, oversee POS operations (Toast experience is a plus), monitor inventory, and ensure policy and brand standards are followed. This full-time role offers competitive pay and benefits.

Qualifications

• Minimum High School Diploma/GED or Some College.
• 2–4 years of food service or café operations experience.
• Ability to work weekends and holidays.
• Strong understanding of guest experience and product quality.
• Experience with POS systems; Toast is a plus.
• Knowledge of inventory planning and basic P&L concepts.
• Dynamic, empathetic leader with coaching skills.
• Excellent organizational and communication abilities.

Responsibilities

• Drive a culture of service by ensuring guests receive a welcoming experience.
• Delegate tasks and coach performance to optimize team effectiveness.
• Drive sales through upselling and promotional initiatives.
• Oversee POS operations and maintain cash-handling accuracy.
• Support inventory management, product quality, and training compliance.
• Coordinate onboarding and staff scheduling with management.
• Ensure adherence to brand standards and company policies.

Skills

Leadership

Guest Service

Sales Driven

Training & Coaching

POS Systems

Inventory Control

Team Collaboration

Education

High School Diploma or Some College

Tools

Toast POS

Job description

Zinc Café and Market in Los Angeles is seeking a Sr. Team Leader to support management, recruit, onboard, train, and coach staff while maintaining cleanliness, efficiency and guest satisfaction.

You will drive service and sales, delegate tasks, oversee POS operations (Toast experience is a plus), monitor inventory, and ensure policy and brand standards are followed. This full-time role offers competitive pay and benefits.