Cafe Supervisor, Main Lodge

Mt. Washington Pediatric Hospital; Norden (CA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Employer 401k after 1000 hours

Employee Assistance Program

Free ski passes

50% off food

Free group ski lessons

Lift ticket discounts

Hotel discounts

Ski reciprocal programs

Job summary

Sugar Bowl Resort is seeking a Cafe Supervisor to lead the day-to-day Front of House responsibilities at Main Lodge Cafe. You will provide exceptional customer service, supervise staff, and uphold service standards in a fast-paced resort setting.

You will need 1+ year of management in F&B, strong communication, and a team-first mindset. Open to evenings, weekends, and holiday schedules with a focus on safety and guest satisfaction.

Qualifications

• 1 year+ of previous management experience in Food & Beverage or Hospitality.
• Exceptional verbal and written communication skills.
• Comfortable handling multiple tasks with leadership.
• Excellent interpersonal and communication skills.

Responsibilities

• Assist opening and daily operations of the Main Lodge Cafe.
• Assist in training, developing, and supervising Front of House team members.
• Maintain high integrity in guest financial interactions.
• Communicate clearly, both written and verbal.
• Maintain knowledge of all menu items and assist in kitchen if needed.
• Assist with inventory and cross-training across departments.

Skills

F&B management

Team leadership

Customer service

Communication

Problem-solving

RBS certification

Tools

POS systems

Job description

• Base Pay $23.00 - $28.00 / Hour
• Job Category F&B, Main Lodge
• Employee Type 1B (10 month FT)

Contact information

Description

Sugar Bowl Resort is looking for a Cafe Supervisor to lead the minute-by-minute, day-to-day management of our Front of House F&B team at Main Lodge. You’ll be willing and able to provide exceptional customer service in every situation, 100% of the time — not just to our Village homeowners and guests, but to every teammate you work alongside. This role calls for sharp problem-solving and troubleshooting instincts, a level head under pressure, and a genuine commitment to Sugar Bowl’s policies and standards at all times. If you take real pride in running a tight, welcoming operation and love developing the people around you, we’d love to have you leading our cafe.

Why Sugar Bowl?

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to “sunny California” since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts alike.

Who You Are:

• 1 year+ of previous management experience in Food & Beverage or Hospitality
• Exceptional verbal and written communication skills
• Comfortable handling multiple tasks at once while providing positive, exceptional leadership
• Excellent interpersonal and communication skills
• Holds, or is willing to obtain, Responsible Beverage Service (RBS) certification
• A genuine sense of pride and ownership in your position, department, and the resort as a whole
• Focused on making the department look exceptional through consistent hard work and attention to detail
• Calm and level-headed under pressure, with sharp problem-solving and troubleshooting instincts
• Warm and approachable, with a natural ability to build trust with the team quickly
• Available to work evenings, weekends, and holidays as needed for a resort operating schedule
• Open to learning new skills and supporting other departments as needed — a versatile, team-first mindset

What You’ll do:

• Assist with the opening and daily operations of the Main Lodge Cafe
• Assist in training, developing, and supervising Front of House team members
• Maintain high integrity in all guest financial interactions
• Communicate clearly and concisely, both written and verbally
• Maintain extensive knowledge of all menu items, and be willing to assist in the kitchen if needed
• Assist in delegating responsibilities to Front of House team members
• Assist the General Manager with monthly inventories of all products
• Maintain a great relationship with all team members
• Assist with stocking and maintaining inventory levels in all guest areas
• Maintain consistently high service standards and promote them to the team
• Uphold excellent safety, sanitation, and cleanliness practices
• Assist with weekly, meaningful safety meetings with all team members, documented properly
• Exercise excellent listening skills with both external and internal guests
• Help create a courteous, friendly, professional, and team-focused work environment
• Maintain consistent opening and closing duties per checklists
• Cross-train and lend a hand in other departments as needed, building a broader understanding of resort operations

Physical Requirements:

• Standing and walking for extended periods throughout a shift
• Comfortable moving between front-of-house and kitchen areas as needed
• Manual dexterity for cash handling, point-of-sale systems, and stocking inventory
• Comfortable lifting and carrying supplies and inventory up to 30 lbs
• Sufficient visual and auditory acuity to supervise a busy floor and respond quickly to guest and team needs

• Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service
• Employee Assistance Program (EAP)
• Free ski and tubing passes for employees
• 50% off food at our restaurants
• Free group ski and snowboard lessons for employees
• Employee discounted lift tickets for family and friends
• Lift ticket discounts at multiple resorts including 24 Mountain Collective destinations
• Hotel discounts
• Employee ski reciprocal programs

Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.