Cafe Supervisor

Top Pot Doughnuts; Issaquah, Northern (WA, KY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k)

Medical, Dental & Vision insurance

Paid time off & sick time

Employee Assistance Program (EAP)

Employee discounts — free doughnuts &/

Job summary

Top Pot Doughnuts in Issaquah, WA is seeking a working supervisor to lead by example on the floor while supporting café operations. You will collaborate with the Café Manager and District Manager to deliver a strong guest experience and a positive team environment.

This role is ideal for someone with lead experience looking to grow leadership skills while staying hands-on with the team. Enjoy doughnuts and coffee while helping lead and motivate others.

Qualifications

• At least 6 months of supervisory/lead experience (food/retail preferred).
• A hands-on leader who enjoys working alongside their team.
• Strong communication and organizational skills.
• Ability to stay calm, problem-solve, and make decisions in a fast-paced environment.
• Comfortable delegating tasks and helping direct shift operations.
• Basic computer skills and ability to learn operational systems and reporting.
• Food Handler’s Permit (or ability to obtain).
• Ability to work a flexible schedule including opening, closing, weekends, and holidays.

Responsibilities

• Lead with a guest-first mindset, supporting the team and creating a great customer experience.
• Demonstrate strong customer service while guiding team members during shifts.
• Create a positive, team-focused environment and maintain strong communication.
• Support daily cafe operations including opening, closing, breaks, cash handling, and shift execution.
• Help manage product levels, ordering, waste, and inventory to support smooth operations.
• Maintain cleanliness, organization, safety, and sanitation standards.
• Support scheduling, training, onboarding, and staffing communication with Cafe Manager.
• Help identify and solve operational hurdles in a fast-paced environment.
• Monitor daily sales, deposits, reporting, and tip distribution responsibly.
• Communicate maintenance and facility needs proactively.
• Work a flexible schedule including opening, closing, weekends, and holidays.
• Occasionally lift and move up to 25 pounds and be active for the duration of shifts.

Skills

Supervisory experience

Customer service

Communication

Leadership

Team collaboration

Tools

POS systems

Reporting tools

Job description

About the Role

This is a working supervisor position, leading by example on the floor while helping support the daily operations of the café. You’ll work closely with the Café Manager and District Manager to ensure a strong guest experience, smooth operations, and a positive team environment.

This role is ideal for someone with lead/supervisory experience looking to grow their leadership skills while continuing to work hands-on with the team

What’s not to love? It’s doughnuts and coffee—while getting paid to help lead a team and be the bright spot in someone’s day.

Some of our benefits we offer:

• 401(k)
• Medical, Dental & Vision insurance
• Paid time off & sick time
• Employee Assistance Program (EAP)
• Employee discounts — did we mention free doughnuts and coffee?
• Growth opportunity

What we are looking for someone who can:

• Lead with a “guest first” mindset, supporting the team and helping create a great customer experience
• Demonstrate strong customer service while helping guide team members during shifts
• Create a positive, team-focused environment and help maintain strong communication throughout the café
• Support daily café operations including opening, closing, breaks, cash handling, and shift execution
• Help manage product levels, ordering, waste, and inventory needs to support smooth operations
• Maintain cleanliness, organization, safety, and sanitation standards throughout the café
• Support scheduling, training, onboarding, and staffing communication in partnership with Cafe Manager as needed
• Help identify and solve operational hurdles while adapting quickly in a fast-paced environment
• Monitor daily sales, deposits, reporting, and tip distribution responsibilities accurately
• Communicate maintenance and facility needs proactively
• Work a flexible schedule, including opening, closing, weekends, and holidays
• Occasionally lift and move up to 25 pounds and be active for the duration of shifts

Requirements

What we’re looking for:

• At least 6 months of supervisory/lead experience (food/retail preferred)
• A hands-on leader who enjoys working alongside their team
• Strong communication and organizational skills
• Ability to stay calm, problem-solve, and make decisions in a fast-paced environment
• Comfortable delegating tasks and helping direct shift operations
• Basic computer skills and ability to learn operational systems and reporting
• Food Handler’s Permit (or ability to obtain)
• Ability to work a flexible schedule including opening, closing, weekends, and holidays

At Top Pot, we take pride in people, quality, and consistency by living our Core Values every day: Fun, Ambition, Commitment, Excellence, Team.

CAFE HOURS:
MON-FRIDAY 5:00 AM - 5:00 PM*
SAT & SUN 7:00 AM - 5:00 PM

* Drive-thru only 5am - 6am