Cafe Supervisor

Top Pot Doughnuts; Seattle (WA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

401(k)

Medical, Dental & Vision insurance

Paid time off & sick time

Employee Assistance Program (EAP)

Employee discounts - free doughnuts &

Job summary

Top Pot Doughnuts is seeking a working supervisor to lead by example on the café floor while backing daily operations. You will collaborate with the Café Manager and District Manager to deliver an outstanding guest experience and a positive team environment.

The role suits someone with lead/supervisory experience who wants to grow leadership skills while staying hands-on with the team. Enjoy working with doughnuts and coffee while guiding a bright, busy shift.

Qualifications

• At least 6 months of supervisory/lead experience (food/retail preferred).
• Hands-on leader who works alongside their team.
• Strong communication and organizational skills.
• Ability to stay calm and solve problems in a fast-paced environment.
• Comfortable delegating tasks and directing shift operations.

Responsibilities

• Lead on the floor and support daily café operations.
• Support scheduling, training, onboarding, and staffing in partnership with Cafe Manager.
• Help manage product levels, inventory, and waste for smooth operations.
• Maintain cleanliness, organization, safety, and sanitation standards.
• Monitor daily sales, deposits, reporting, and tip distribution.

Skills

Lead with guest-first mindset

Strong communication

Organizational skills

Customer service

Problem solving

Education

Food Handlers Permit

Tools

Basic computer skills

Job description

About the Role

This is a working supervisor position, leading by example on the floor while helping support the daily operations of the café. You'll work closely with the Café Manager and District Manager to ensure a strong guest experience, smooth operations, and a positive team environment.

This role is ideal for someone with lead/supervisory experience looking to grow their leadership skills while continuing to work hands-on with the team. What's not to love? It's doughnuts and coffee - while getting paid to help lead a team and be the bright spot in someone's day.

Benefits

• 401(k)
• Medical, Dental & Vision insurance
• Paid time off & sick time
• Employee Assistance Program (EAP)
• Employee discounts - did we mention free doughnuts and coffee?
• Growth opportunity

Requirements

• Lead with a "guest first" mindset, supporting the team and helping create a great customer experience
• Demonstrate strong customer service while helping guide team members during shifts
• Create a positive, team-focused environment and help maintain strong communication throughout the café
• Support daily café operations including opening, closing, breaks, cash handling, and shift execution
• Help manage product levels, ordering, waste, and inventory needs to support smooth operations
• Maintain cleanliness, organization, safety, and sanitation standards throughout the café
• Support scheduling, training, onboarding, and staffing communication in partnership with Cafe Manager as needed
• Help identify and solve operational hurdles while adapting quickly in a fast-paced environment
• Monitor daily sales, deposits, reporting, and tip distribution responsibilities accurately
• Communicate maintenance and facility needs proactively
• Work a flexible schedule, including opening, closing, weekends, and holidays
• Occasionally lift and move up to 25 pounds and be active for the duration of shifts

Qualifications

• At least 6 months of supervisory/lead experience (food/retail preferred)
• A hands-on leader who enjoys working alongside their team
• Strong communication and organizational skills
• Ability to stay calm, problem-solve, and make decisions in a fast-paced environment
• Comfortable delegating tasks and helping direct shift operations
• Basic computer skills and ability to learn operational systems and reporting
• Food Handlers Permit (or ability to obtain)
• Ability to work a flexible schedule including opening, closing, weekends, and holidays

At Top Pot, we take pride in people, quality, and consistency by living our Core Values every day: Fun, Ambition, Commitment, Excellence, Team.

Job Type: Full-time

Salary Description: Starting at $22.50/hr (DOE) + tips