Cafe Supervisor

The Bay Club Company; Bellevue (WA); On-site; USD 26,139 - 37,229; Full time

Benefits offered by this job

Club Membership

Competitive Compensation

Discounts on club services

Continuing Education

Community Involvement

Paid Time off

Health Insurance

Job summary

A hospitality organization is seeking a Cafe Supervisor in Bellevue, WA. The ideal candidate will ensure top-notch guest satisfaction, train staff on service standards, and maintain a clean cafe environment. Responsibilities include food preparation, cashiering, and managing associates' tasks. A minimum of 2 years in a supervisory role is required. This full-time position offers competitive compensation and benefits, including club membership and health insurance.

Qualifications

• Must perform primary job functions satisfactorily.
• Ability to problem-solve in difficult situations.
• Ability to stand as needed.

Responsibilities

• Assure the highest level of guest satisfaction.
• Train all service standards and systems.
• Maintain cleanliness of the cafe.

Skills

Knowledge of company policies

Ability to read and communicate information

Computer skills with cafe software

Education

Minimum 2 years Supervisor experience

Job description

Join to apply for the Cafe Supervisor role at The Bay Club Company.

General Summary

The Cafe Lead position will work closely with the Chef/Manager to ensure that food service tasks are completed by associates in a timely manner while assuring the highest level of guest satisfaction possible. They will assist where needed to maintain a positive, productive work environment. Responsibilities include but are not limited to cashiering, drink and food preparation, stocking, food running, order taking, labor controls, organizational goals, quality control, health and safety, training of associates, and general service to members and other associates.

Essential Job Functions

• Assure the highest level of guest satisfaction possible
• Establish and maintain a culture of regularly engaging with all guests. Including knowing the names and preferences of as many guests as possible
• Help establish and maintain and train all service standards and systems
• Assure that all service staff adheres to the same engagement expectations as defined above
• Assures that all associates are actively following the cycles of service as defined by the PRO & F&B Management Team
• Understand and follow through with excellent service recovery practices
• Accurately operate the cash register
• Receive and direct telephone calls including accurate message taking
• Prepare and create smoothie and espresso beverages
• Prepare foods offered in the Cafe
• Stock supplies, products, and utensils throughout the Cafe.
• General cleaning of the Cafe (including floors, tables, walls, carpets, etc.) and stock areas
• Ensure daily tasks are completed by each cast associates, including but not limited to: cleaning tasks, warm‑ups & special projects
• Bus tables and maintain the cleanliness of the eating areas
• Provide world class service to members and guests
• Serve in the lead capacity when other Food & Beverage management is not present
• Performs other related duties as assigned by management
• Assists in the training of other Associates
• Assure that all service standards and operating procedures are adhered to at all times
• Assure that all product quality control standards are adhered to at all times
• Assure that all food and beverages delivered to guests are of the highest quality standards
• Follow up and report on any observed negative quality issues
• Assist in various administrative duties as assigned by the Chef/Manager
• Assist in monthly product inventories as needed
• Assist with weekly ordering of supplies when assigned by the Chef/Manager
• Monitor daily staffing levels in relation to current business volume
• Works on the line in any capacity as needed during all shifts
• Assist Management with conducting monthly staff meetings and daily warm‑ups
• Maintains a safe & secure environment for all associates and guests
• Ensure all Serve Safe practices are followed
• Ensure all equipment is in proper working order
• Monitors and assures that all Food Worker’s Permits are current for all Café associates

Qualifications

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills & Knowledge

• Policies and Regulations – Knowledge of company policies
• Written Comprehension and Expression – Ability to read, understand and communicate information and ideas in writing so others will understand.
• Oral Comprehension and Expression – Ability to understand and communicate so others can understand ideas and information.
• Computer – Ability to utilize cafe software program and email communication software, such as Microsoft Outlook

Experience & Education

• Minimum 2 years Supervisor experience

Working Conditions / Physical Requirements

• This position deals with outside personnel such as members and guests on a regular basis with contact in various forms such as in person, phone and email.
• It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.
• Standing is as needed

Job Description Revision

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.

Equal Opportunity Employer

The Bay Club Company (TBCC) provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS‑related condition, or persons who are victims of domestic violence.

Estimated Base Pay Range

$23.00 / hour

Other Compensation and Benefits

At the Bay Club, we offer programs and perks that cultivate a healthy and active workplace environment. Here are the perks you can expect in your benefits package:

• Club Membership
• Competitive Compensation
• Discounts on club services and amenities
• Continuing Education
• Community Involvement
• Paid Time off*
• Health Insurance*
• Offered to Full‑Time associates. Full‑Time status eligibility starting at 20 average hours of work per week.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Industry

Hospitality

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