Seasonal Quick Service (QSR) Manager - Eataly Flatiron

Eataly North America; New York (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Free family meal daily

Discounts at Eataly

Classes on products and ItalianCuisine

Job summary

Eataly Flatiron is seeking a Seasonal Quick Service (QSR) Manager to lead day-to-day operations across fast-service counters at our bustling marketplace.

You will supervise staff, partner with the GM/AGM on administrative duties, train and motivate the team, manage inventory and cash handling, and ensure quality, safety, and guest satisfaction in a dynamic, hospitality-focused environment.

Qualifications

• 2+ years of lead or supervisory experience in food service.
• Strong knowledge of steps of service.
• Excellent communication and problem-solving skills.
• Knowledge of coffee and Italian cuisine and beverages preferred.

Responsibilities

• Maintain leadership presence on the floor to ensure hospitality standards.
• Collaborate with the QSR GM/AGM on administrative and financial duties.
• Train, motivate, and organize team members.
• Estimates food and beverage needs and requisitions or purchases supplies.
• Monitors inventory, checks orders and distributes supplies.
• Manages transactions and ensures accurate accounting.
• Records shift notes and assists with scheduling.
• Ensures compliance with quality, health, safety and sanitation standards.
• Documents, investigates and resolves incidents.
• Performs other duties as required.

Skills

Supervisory experience

Customer service excellence

Communication skills

Problem-solving

Food & beverage knowledge

Italian cuisine knowledge

Education

High school diploma or equivalent

Post-secondary degree preferred

Job description

Seasonal Quick Service (QSR) Manager - Eataly Flatiron

Full-time

Eataly is the world's largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team's product knowledge

Eataly's bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Manager assists with supervising and running the day-to-day operations of the QSR counters.

Reports directly to the QSR General Manager and Assistant General Manager and supervises the QSR staff of service leads, baristas and sales associates.

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly's operations are running smoothly and high hospitality standards are met
• Collaborates closely with the QSR GM and AGM on certain aspects of management including administrative and financial duties
• Trains, motivates, mentors and organizes team members
• Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
• Monitors inventory, checks orders and distributes supplies as needed throughout the department
• Manages transactions and ensures accurate accounting
• Records shift notes and assists with administrative duties such as scheduling when needed
• Ensures department complies with all quality, health, safety and sanitation standards
• Documents, investigates and resolves employee and guest incidents
• Performs other duties as required or assigned

• High school graduate or equivalent; post-secondary degree preferred
• 2+ years of lead or supervisory experience in food service
• Math skills and ability to handle money accurately
• Strong knowledge of steps of service
• Excellent communication and problem-solving skills
• Knowledge of coffee and coffee production
• Knowledge of Italian cuisine and beverage preferred

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as manual espresso machine, drink blender, and cash register

Compensation: This position pays a base rate of $65,000-75,000

• Paid Time Off
• 401K with match or RRSP
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• and more!

Eataly is an equal employment opportunity employer. It is the Company's policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly's policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

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