Cafe Manager — Lead Teams & Guest Experience

Alfred; California; On-site; USD 73,000 - 81,000; Full time

Benefits offered by this job

Paid time off accruals

401(k) eligibility after 12 months

Free shift drinks and employee-disount

Growth and advancement opportunities

Therapy Membership Reimbursement

Job summary

Alfred is seeking a Cafe Manager to lead daily operations across a busy location. You will drive guest experience, staff development, and financial performance while upholding Alfred’s standards in hospitality and product quality.

The role requires hands-on leadership in a fast-paced setting, with focus on team culture, recruiting support, and operational excellence. Competitive base salary with bonus incentives and benefits are offered.

Qualifications

• 3+ years of retail, hospitality, or cafe management experience preferred.
• Strong leadership, communication, and team development skills.
• Ability to multitask, problem-solve, and lead effectively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Passion for hospitality, team culture, and customer experience.
• Flexibility to work mornings, evenings, weekends, holidays, overtime, and special events as needed.
• Proficiency with written communication, email etiquette, and operational communication platforms.
• Ability to remain responsive through Slack, email, phone, and text communication.
• Reliable transportation and a valid driver’s license.

Responsibilities

• Lead, coach, and develop team members through ongoing feedback, training, and performance management.
• Foster a positive, accountable, and team‑oriented work environment that reflects Alfred’s values and culture.
• Support recruiting, interviewing, hiring, onboarding, and ongoing employee development in partnership with executive leadership.
• Ensure all team members are properly trained in operational procedures, hospitality standards, and product knowledge.
• Establish clear performance expectations and coach employees toward growth and improvement.
• Address employee performance concerns professionally and document developmental plans when necessary.
• Lead by example and set the standard for professionalism, urgency, communication, and hospitality.
• Uphold and model exceptional hospitality standards, ensuring every guest receives a welcoming and consistent experience.
• Resolve customer concerns proactively and professionally while maintaining a calm, solutions‑oriented approach.
• Ensure team members maintain strong knowledge of Alfred products, services, and menu offerings.
• Create a cafe environment that is warm, inclusive, efficient, and reflective of the Alfred brand.
• Oversee daily cafe operations to ensure efficiency, cleanliness, organization, and consistency across all shifts.
• Manage scheduling and labor planning to support business needs while maintaining labor targets.
• Oversee cash handling, deposits, POS operations, opening/closing procedures, and store administrative functions.
• Maintain inventory levels, product organization, and ordering processes while minimizing waste and controlling costs.
• Ensure compliance with all company policies, operational procedures, food safety standards, and health regulations.
• Maintain high standards for store appearance, merchandising, equipment maintenance, and overall operational readiness.
• Utilize operational tools and communication platforms, including Slack, email, and reporting systems, to maintain alignment and accountability.
• Support sales growth and profitability by managing labor, inventory, supplies, and operational expenses.
• Execute promotions, seasonal launches, and business initiatives effectively within the cafe.
• Monitor operational performance and identify opportunities to improve efficiency, customer experience, and store profitability.
• Ensure all beverages, food items, and retail offerings consistently meet Alfred quality and presentation standards.
• Maintain deep knowledge of coffee, tea, and food offerings, including origins, blends, preparation methods, and flavor profiles.
• Train and educate team members on product standards and hospitality expectations.
• Conduct regular quality checks of beverages and food products throughout shifts.
• Promote safe work practices and maintain a clean, organized, and food‑safe environment.
• Identify and resolve operational inconsistencies, maintenance issues, and safety concerns proactively.
• Document employee or customer incidents and support investigations when necessary.
• Ensure all team members adhere to company policies and procedures outlined in Alfred handbooks and operational manuals.

Skills

Leadership

Communication

Team development

Multitasking

Organizational skills

Hospitality

Flexibility

Written communication

Tools

POS system

Slack

Reporting systems

Job description

Alfred is seeking a Cafe Manager to lead daily operations across a busy location. You will drive guest experience, staff development, and financial performance while upholding Alfred’s standards in hospitality and product quality.

The role requires hands-on leadership in a fast-paced setting, with focus on team culture, recruiting support, and operational excellence. Competitive base salary with bonus incentives and benefits are offered.