Cafe Manager: Lead F&B, Budget & Guest Experience

160 Hard Rock Casino Cincinnati LLC; Cincinnati (OH); On-site; USD 75,000 - 110,000; Full time

Job summary

Hard Rock Casino Cincinnati is seeking an experienced Food & Beverage Manager to oversee forecasting, budgeting, labor and revenue analysis across outlets. You will schedule projects, monitor department finances and ensure accurate reporting to leadership while maintaining quality guest service.

You will lead restaurant management teams, drive cost controls, inventory, training, and staff development, and collaborate with outlet managers to meet budget goals and service standards in a

Qualifications

• Excellent written and oral communication.
• Excellent analytical and evaluation skills.
• Flexibility in work schedule.

Responsibilities

• Monitors training of Management as well as line level team.
• Develops and updates policies and procedures for food and beverage staff.
• Reviews all guest service evaluations and other feedback from the Customer Relations department and resolves customer complaints and service deficiencies to ensure guest's faith in company has been restored.
• Performs routine inspections of all restaurants and is on the floor during key result times.
• Maximizes employee morale through leading by example.
• Interview, hire, commend, discipline and/or terminate restaurant management and, if necessary, hourly employees, in compliance with established policies and procedures.
• Attends departmental meetings and administrative hearings as required and conducts weekly meetings with restaurant management team.

Skills

Communication

Analytical skills

Flexibility

Job description

Hard Rock Casino Cincinnati is seeking an experienced Food & Beverage Manager to oversee forecasting, budgeting, labor and revenue analysis across outlets. You will schedule projects, monitor department finances and ensure accurate reporting to leadership while maintaining quality guest service.

You will lead restaurant management teams, drive cost controls, inventory, training, and staff development, and collaborate with outlet managers to meet budget goals and service standards in a