Cafe Lead: Open Interviews Friday 10/9, 10–12 AM

Colonial Group; Mequon (WI); On-site; USD 17,000 - 25,000; Part time

Job summary

Colonial Group is seeking a Café Lead in Mequon, Wisconsin to ensure top-notch service, stock the department, and maintain a clean, efficient café area on a fast-paced retail floor. The role involves supervising staff, coordinating orders with the kitchen, and upholding sanitary guidelines to delight customers.

You will manage department displays, assist during busy periods, and support the café manager with equipment needs and inventory control.

Qualifications

• Outstanding customer service skills.
• Experience in food service and/or restaurant environments.
• Ability to appropriately delegate work duties and motivate staff.
• Attention to detail and good organizational skills.
• Ability to handle multiple demands, work under time pressures, and meet deadlines.
• Willingness to be open, to learn, and take on new responsibilities.
• Demonstrate objectivity, neutrality and calmness under pressure.
• Regular, predictable attendance.
• Effective communication skills in English.

Responsibilities

• TREAT people fairly, consistently, and with respect.
• Ensure efficient, informative, and friendly service according to established customer service vision and standards.
• Greet and assist customers in timely manner.
• Expedite customer orders with kitchen.
• Ensure customers receive their orders in a timely manner and have what they need to enjoy their dining experience.
• Handle customer questions and complaints.
• Check out customer’s purchases quickly and accurately, using correct prices, codes and departments.
• Provide samples and information of the products sold in the department.
• Follow sanitary guidelines with regards to food handling, serving, and storing.
• Maintain department displays, cases and work areas.
• Ensure all prepared foods display areas are properly fronted and faced.
• Ensure proper shelf tags and sale signs are on products and displays.
• Request signs from pricing as needed.
• Ensure department and seating areas are kept neat, clean, and stocked.
• Follow proper procedures in opening, closing, and maintaining all café areas including: juice bar, cold case, hot case, salad bar, sandwich bar, bakery case, and seating areas.
• Order product from vendors and commissary to ensure department is fully stocked, while keeping inventory to a minimum.
• Receive and stock orders. Check condition of product and invoice accuracy for all deliveries. Ensure correct product rotation.
• Assist in inventory control including: accurate recording of losses, markdowns, and transfers.
• Maintain a clean and organized backstock area remembering to rotate.
• Advise café manager of equipment repair/replacement needs.
• Backup café kitchen staff when needed.
• Attend department meetings as scheduled.
• Perform all duties included in department clerk job descriptions.

Skills

Outstanding customer service

Food service experience

Staff supervision

Attention to detail

Organizational skills

English communication

Job description

Colonial Group is seeking a Café Lead in Mequon, Wisconsin to ensure top-notch service, stock the department, and maintain a clean, efficient café area on a fast-paced retail floor. The role involves supervising staff, coordinating orders with the kitchen, and upholding sanitary guidelines to delight customers.

You will manage department displays, assist during busy periods, and support the café manager with equipment needs and inventory control.