Cafe GM: Lead Team, Elevate Service & Sales

Bluestone Lane; Los Altos (CA); On-site; USD 70,000 - 80,000; Full time

Job summary

Bluestone Lane is seeking a General Manager in California to lead daily café operations, drive profitability, and create a welcoming local experience. The GM will oversee a high-performing team, manage labor costs, and ensure quality food and hospitality while meeting sales targets.

The role requires coaching teams, maintaining brand standards, and partnering with operations to optimize efficiency and customer satisfaction.

Qualifications

• Minimum 2+ years in hotel/restaurant or cafe management.
• Proven leadership and coaching abilities.
• Strong customer service focus with guests.
• Experience using POS systems and inventory管理 (POS familiarity).
• Solid understanding of budgeting and restaurant metrics.
• Excellent communication and team-building skills.

Responsibilities

• Meet and drive sales targets and average check.
• Oversee labor scheduling and productivity.
• Develop and coach team to deliver exceptional service.
• Ensure food safety and quality with proper portion control.
• Maintain a clean, welcoming store environment consistent with brand.
• Communicate performance and opportunities with Operations Manager.

Skills

Hospitality mgmt

Leadership

Customer service

POS system

Team development

Operations mgmt

Budgeting

Communication

Tools

POS software

Job description

Bluestone Lane is seeking a General Manager in California to lead daily café operations, drive profitability, and create a welcoming local experience. The GM will oversee a high-performing team, manage labor costs, and ensure quality food and hospitality while meeting sales targets.

The role requires coaching teams, maintaining brand standards, and partnering with operations to optimize efficiency and customer satisfaction.