Cafe General Manager — Lead Team, Elevate Experience

Rival Bros; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

40 hours Paid Sick Leave (City)

80 hours Paid Time Off

401(k) Savings Account (3% Matching)

Free bag of coffee every week

Free personal drinks any time

Job summary

Rival Bros in Philadelphia seeks a Cafe General Manager to lead daily cafe operations, train the team, and uphold product quality and brand standards. You will manage labor, costs, and guest experience while guiding staff across all cafe roles.

The role requires strong leadership, financial acumen, and the ability to cultivate a positive cafe culture within a busy environment. Flexible, team-focused leadership is essential for Downtown Philadelphia locations.

Qualifications

• Experience leading cafe teams and managing daily operations.
• Strong financial acumen with P&L oversight and budgeting.
• DOH Accreditation and ServSafe certification required or obtainable.

Responsibilities

• Oversee daily cafe operations and guest experience.
• Recruit, train, and onboard high-performing team members.
• Monitor budgets, labor costs, and profitability.
• Maintain health, safety, and quality standards.
• Create staff schedules and coordinate cafe roles.
• Build relationships with the community and brand partners.
• Lead by example and foster a positive cafe culture.

Skills

People leadership

Hospitality mindset

Communication skills

Staff coaching & development

Budgeting / P&L oversight

Operational excellence

Education

DOH Accreditation

ServSafe Certified

Tools

POS systems

Restaurant management software

Job description

Rival Bros in Philadelphia seeks a Cafe General Manager to lead daily cafe operations, train the team, and uphold product quality and brand standards. You will manage labor, costs, and guest experience while guiding staff across all cafe roles.

The role requires strong leadership, financial acumen, and the ability to cultivate a positive cafe culture within a busy environment. Flexible, team-focused leadership is essential for Downtown Philadelphia locations.