Cafe General Manager - Growth & Team Leadership (401k)

Bird Rock Coffee Roasters, Inc; Del Mar (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Job summary

Bird Rock Coffee Roasters in Del Mar, CA is seeking a General Manager to lead our cafe and drive exceptional guest experiences. You will develop people, maintain quality standards, and foster a culture of continuous improvement alongside a dedicated team.

The role emphasizes leadership, inventory control, scheduling, and collaboration with the Regional Operations Manager to hit sales and labor targets. Competitive benefits and growth opportunities offered.

Qualifications

• Multi-tasking skills
• People management & communication skills
• Excellent communication between all departments and staff
• Ability to maintain composure in a fast-paced environment
• Problem-solving skills
• Punctual and dependable
• Delegating tasks for efficiency
• Drive for results
• Cash handling skills
• Interviewing and hiring experience
• Employee scheduling and labor management skills
• Experience with corrective action and disciplinary processes
• Supervisor Experience (2-3 years)

Responsibilities

• Exemplifies customer service expectations as a role model for other staff members
• Displaying continued curiosity in coffee and serving an exceptional product
• Initiating inclusive coffee conversations with team members
• Accurately take inventory to place orders while being mindful of the cost of goods
• Coach and train all cafe-level team members
• Hire entry-level barista positions with full authority (Keyholder and above require ROM approval)
• Conduct interviews for all cafe positions
• Create and manage weekly schedules based on sales trends and labor allowances
• Lead corrective action conversations and implement disciplinary measures
• Troubleshoot problems swiftly using the correct channels
• Clear, positive, and proactive communication with team members, customers and vendors
• Collaborate with the ROM to meet sales goals and manage labor within targets
• Create development plans for employees in order to grow their skills
• Perform the second day training for new hires
• Lead staff meetings with intent
• Collaborate with the Retail Operations Manager to host events
• Finding coverage for any uncovered shifts
• Manages high productivity and results for the company and customers (including proper delegation, and cutting hours if necessary)
• Communicating with the maintenance team when equipment is not functioning properly
• Displaying an enthusiasm and desire to meet and exceed objectives

Job description

Bird Rock Coffee Roasters in Del Mar, CA is seeking a General Manager to lead our cafe and drive exceptional guest experiences. You will develop people, maintain quality standards, and foster a culture of continuous improvement alongside a dedicated team.

The role emphasizes leadership, inventory control, scheduling, and collaboration with the Regional Operations Manager to hit sales and labor targets. Competitive benefits and growth opportunities offered.