Cafe Front of House – Guest Experience Associate

BK FRANCHISE HOLDINGS LLC; Jericho (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) Retirement Plan w/ 5% match

Life Insurance & AD&D

Paid Time Off & Paid Sick Leave

Holiday Gift Certificates

FSA / DCFSA

Job summary

BK Franchise Holdings LLC is seeking Front of House Staff to deliver outstanding guest experiences in a busy café environment. You will take orders, prepare beverages, handle payments, and maintain a clean, welcoming space that reflects brand standards.

Ideal candidates bring a customer-first mindset, basic cash handling skills, and familiarity with coffee preparation. Paid time off, insurance options, and retirement benefits are part of the offer.

Qualifications

• Excellent customer service and interpersonal communication.
• Basic knowledge of cash handling and POS systems.
• Familiarity with basic coffee and beverage preparation.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Provide a warm, friendly, and professional experience for every guest.
• Address customer inquiries and complaints efficiently and with a positive attitude.
• Accurately take and process customer orders.
• Handle cash and card transactions responsibly, ensuring accurate accounting of sales.
• Prepare beverages according to standard recipes and presentation guidelines.
• Assist with food presentation and packaging, ensuring it meets quality standards.
• Keep the front-of-house area clean and organized.
• Ensure equipment is sanitized and maintained per food safety regulations.
• Monitor stock levels and report shortages; assist with restocking.
• Offer suggestions and promote signature items or seasonal promotions.

Skills

Excellent customer service

Interpersonal communication

Multitasking

Attention to detail

Fast-paced environment experience

Tools

POS systems

Job description

BK Franchise Holdings LLC is seeking Front of House Staff to deliver outstanding guest experiences in a busy café environment. You will take orders, prepare beverages, handle payments, and maintain a clean, welcoming space that reflects brand standards.

Ideal candidates bring a customer-first mindset, basic cash handling skills, and familiarity with coffee preparation. Paid time off, insurance options, and retirement benefits are part of the offer.