Front of the House Staff (Full Time & Part Time)

BK FRANCHISE HOLDINGS LLC; Burke (VA); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) Retirement Plan with up to 5%

Life Insurance and AD&D

Paid-time off (PTO)

Paid-sick leave (PSL)

Employee Assistance Program

Holiday Gift Certificates

FSA

DCFSA

Job summary

BK Franchise Holdings LLC seeks Front of the House Staff for Burke, VA location. This role handles taking orders, beverage preparation, cash handling, and delivering friendly guest service in a fast-paced café environment.

Openings include full-time and part-time positions with store hours from 9AM to 9PM. Benefits and a supportive team are emphasized in this role under the company policy.

Qualifications

• Excellent customer service and interpersonal communication.
• Basic knowledge of cash handling and POS systems.
• Familiarity with basic coffee and beverage preparation.

Responsibilities

• Provide a warm, friendly, and professional experience for every guest.
• Address customer inquiries and complaints efficiently and with a positive attitude.
• Accurately take and process customer orders.
• Handle cash and card transactions responsibly, ensuring accurate accounting of sales.

Skills

Customer service

POS handling

Cash handling

Beverage preparation

Multitasking

Communication

Job description

Front of the House Staff (Full Time & Part Time)

Job Category: GBK Non-Office-Employee

Requisition Number: FRONT007887

• Full-Time

Locations

Showing 1 location

Burke, VA 22015, USA

Description

The Front of House Staff is responsible for providing excellent customer service, ensuring a welcoming environment, and supporting day-to-day café operations. This role involves taking orders, preparing beverages, handling cash, and maintaining a clean and organized workspace to ensure customer satisfaction and uphold brand standards.

Duties and Responsibilites:

• Provide a warm, friendly, and professional experience for every guest.


• Address customer inquiries and complaints efficiently and with a positive attitude.


• Accurately take and process customer orders.


• Handle cash and card transactions responsibly, ensuring accurate accounting of sales.

Beverage & Food Preparation

• Prepare beverages according to standard recipes and presentation guidelines.


• Assist with food presentation and packaging, ensuring it meets quality standards.

Maintenance of Cleanliness

• Keep the front-of-house area, including the counter, tables, and floor, clean and organized.


• Ensure that all equipment is maintained and sanitized in compliance with food safety regulations.

Inventory & Stock Management

• Monitor stock levels of consumables (cups, napkins, etc.) and report shortages.
  Assist with restocking and inventory organization as needed.

Upselling & Promoting Products

• Offer suggestions and recommend signature menu items or seasonal promotions to enhance the customer experience.


• Maintain knowledge of all products to confidently answer customer questions.

Adherence to Brand Standards

• Follow the café’s protocols and standards to maintain the brand’s quality and image.


• Contribute to an atmosphere that aligns with the bakery's welcoming and high-quality brand.

Job Requirements & Skills:

• Excellent customer service and interpersonal communication.


• Basic knowledge of cash handling and POS systems.


• Familiarity with basic coffee and beverage preparation.


• Ability to multitask and work in a fast-paced environment.


• Strong attention to detail and commitment to maintaining cleanliness.


• Previous experience in a customer service or hospitality role is an advantage but not required.


• Familiarity with food and beverage operations in a café or bakery setting.


• Health, Dental, Vision Insurance and EAP (Employee Assistance Program)


• 401(k) Retirement Plan with up to 5% match


• Life Insurance and AD&D (Accidental Death & Dismemberment)


• BTA Insurance (Business Travel Accident Coverage)


• Paid-time off (PTO) and Paid-sick leave (PSL)


• Celebration & Condolence Benefits


• Holiday Gift Certificates


• FSA (Flexible Spending Account)


• DCFSA (Dependent Child Care Spending Account)

** All benefits are based on company policy

Pay Rates: $14 ~ 16/hr

Store Hours: 9AM - 9PM

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.