Front of the House Staff (Full Time & Part Time)

BK FRANCHISE HOLDINGS LLC; Cary (NC); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee Assistance Program

401(k) match

Life Insurance

AD&D insurance

Paid time off

Paid sick leave

Holiday gifts

FSA

DCFSA

Job summary

BK FRANCHISE HOLDINGS LLC in Cary, NC is seeking Front of House Staff for full-time or part-time roles to support daily café operations. You will take orders, prepare beverages, handle cash, and ensure a clean, welcoming environment that reflects brand standards.

The role requires excellent customer service, multitasking abilities, and familiarity with basic coffee and beverage preparation. Benefits are available for full-time staff.

Qualifications

• Excellent customer service and interpersonal communication.
• Basic knowledge of cash handling and POS systems.
• Familiarity with basic coffee and beverage preparation.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Provide a warm, friendly, and professional experience for every guest.
• Address customer inquiries and complaints efficiently and with a positive attitude.
• Accurately take and process customer orders.
• Handle cash and card transactions responsibly, ensuring accurate accounting of sales.

Skills

Customer service

Cash handling

POS systems

Multitasking

Job description

Front of the House Staff (Full Time & Part Time)

Job Category : GBK Non-Office-Employee

Requisition Number : FRONT007888

• Posted : September 22, 2026
• Full-Time

Locations

Showing 1 location

Cary, NC 27519, USA

Description

The Front of House Staff is responsible for providing excellent customer service, ensuring a welcoming environment, and supporting day-to-day café operations. This role involves taking orders, preparing beverages, handling cash, and maintaining a clean and organized workspace to ensure customer satisfaction and uphold brand standards.

Duties and Responsibilites:

• Provide a warm, friendly, and professional experience for every guest.
• Address customer inquiries and complaints efficiently and with a positive attitude.
• Accurately take and process customer orders.
• Handle cash and card transactions responsibly, ensuring accurate accounting of sales.

Beverage & Food Preparation

• Prepare beverages according to standard recipes and presentation guidelines.
• Assist with food presentation and packaging, ensuring it meets quality standards.

Maintenance of Cleanliness

• Keep the front-of-house area, including the counter, tables, and floor, clean and organized.
• Ensure that all equipment is maintained and sanitized in compliance with food safety regulations.

Inventory & Stock Management

• Monitor stock levels of consumables (cups, napkins, etc.) and report shortages.
  Assist with restocking and inventory organization as needed.

Upselling & Promoting Products

• Offer suggestions and recommend signature menu items or seasonal promotions to enhance the customer experience.
• Maintain knowledge of all products to confidently answer customer questions.

Adherence to Brand Standards

• Follow the café’s protocols and standards to maintain the brand’s quality and image.
• Contribute to an atmosphere that aligns with the bakery's welcoming and high-quality brand.

Job Requirements & Skills:

• Excellent customer service and interpersonal communication.
• Basic knowledge of cash handling and POS systems.
• Familiarity with basic coffee and beverage preparation.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and commitment to maintaining cleanliness.
• Previous experience in a customer service or hospitality role is an advantage but not required.
• Familiarity with food and beverage operations in a café or bakery setting.
• Health, Dental, Vision Insurance and EAP (Employee Assistance Program)
• 401(k) Retirement Plan with up to 5% match
• Life Insurance and AD&D (Accidental Death & Dismemberment)
• BTA Insurance (Business Travel Accident Coverage)
• Paid-time off (PTO) and Paid-sick leave (PSL)
• Celebration & Condolence Benefits
• Holiday Gift Certificates
• FSA (Flexible Spending Account)
• DCFSA (Dependent Child Care Spending Account)

** All benefits are based on full-time positions and company policy

Pay Rates: $14 ~ 16/hr

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.