Cafe FOH/BOH Team Member

Urban Air Adventure Parks; Lincoln (NE); On-site; USD 17,000 - 22,000; Full time

Job summary

Urban Air Lincoln is seeking Café Team Members to serve guests quickly with food and drinks, work in the kitchen or service area, cashier, and interact with guests while maintaining high standards of guest service and care.

You will take orders, prepare and assemble menu items, stock supplies, keep the café and surrounding areas clean, manage queues, handle guest feedback, and follow health code regulations to ensure a safe, enjoyable experience for every guest.

Qualifications

• High School Diploma or equivalent required; some college preferred.
• Basic math skills of adding and subtracting required.
• ServSafe or similar food handling certification preferred.
• Previous restaurant/quick service experience preferred.

Responsibilities

• Demonstrate the highest standards of guest relations and care when assisting guests at the counter.
• Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business.
• Ensure adequate stock levels of supplies and consumables for the Café area.
• Manage queues and exceed guest expectations; upsell to maximize profit.
• Keep the Café and surrounding areas tidy and clean, including table clearing, removing and washing dishes, and taking out the trash.
• Handle guest complaints in the first instance and report feedback to the Leadership Team.
• Work within established guidelines and operating procedures.
• Measure and assemble ingredients for menu items.
• Properly cook and store food items at appropriate temperatures.
• Rotate stock items as per established procedure.
• Ensure compliance with all health code regulations.
• Maintain clear, well-organized kitchen and storage areas.
• Participate in regular staff meetings and training, as required.
• Other duties as tasked by Leadership.

Skills

Basic math

Education

High School Diploma or equivalent

Job description

JOB SUMMARY

The Café Team Members are primarily responsible for serving guests efficiently with food and drink at the Urban Air Café. Working hours will be spent in the kitchen and/or service area, cashiering, interacting with guests, cooking, preparing and serving food. The candidate must work fast with a sense of urgency, while offering amazing standards of guest service and care.

RESPONSIBILITIES

• Demonstrate the highest standards of guest relations and care when assisting guests at the counter.
• Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business.
• Ensure adequate stock levels of supplies and consumables for the Café area.
• Manage queues and exceed guest expectations; upsell to maximize profit.
• Keep the Café and surrounding areas tidy and clean, including table clearing, removing and washing dishes, and taking out the trash.
• Handle guest complaints in the first instance and report feedback to the Leadership Team.
• Work within established guidelines and operating procedures.
• Measure and assemble ingredients for menu items.
• Properly cook and store food items at appropriate temperatures.
• Rotate stock items as per established procedure.
• Ensure compliance with all health code regulations.
• Maintain clear, well-organized kitchen and storage areas.
• Participate in regular staff meetings and training, as required.
• Other duties as tasked by Leadership.

QUALIFICATIONS

• Minimum of High School Diploma or equivalent required; some college preferred.
• Basic math skills of adding and subtracting required.
• ServSafe or similar food handling certification preferred.
• Previous restaurant/quick service experience preferred.

ADDITIONAL REQUIREMENTS

• Have a friendly and engaging personality and be a good written and verbal communicator; able to work under pressure.
• Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service.
• Willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask.
• An effective, well-organized and efficient team player with a strong sense of discipline and urgency.
• Holds oneself accountable for high personal standards of conduct and professionalism.

PHYSICAL REQUIREMENTS

• Work days, nights, and/or weekends as required.
• Work in a noisy, fast-paced environment with distracting conditions.
• Move about facility and stand for long periods of time.
• Lift and carry up to 30 lbs.

Urban Air Lincoln is an equal opportunity employer.