Cafe FOH/BOH Team Member

Urban Air Adventure Parks; Harlingen (TX); On-site; USD 16,531 - 20,664; Part time

Job summary

A family entertainment center in Harlingen is seeking a Café Team Member to serve guests with food and drink. Responsibilities include assisting guests at the counter, managing queues, and ensuring cleanliness of the Café area. Candidates should possess basic math skills, a high school diploma, and preferably some experience in a restaurant or quick-service environment. This role requires excellent communication skills, a friendly personality, and the ability to multitask effectively in a noisy and busy environment.

Qualifications

• Minimum of a high school diploma or equivalent required; some college preferred.
• ServSafe or similar food handling certification preferred.
• Previous restaurant/quick-service experience preferred.

Responsibilities

• Serve food and drink to guests efficiently.
• Ensure guest satisfaction and manage complaints.
• Maintain cleanliness in the Café and kitchen areas.

Skills

Basic math skills

Customer service skills

Ability to multitask

Communication skills

Education

High school diploma or equivalent

Some college preferred

Tools

ServSafe certification

Basic kitchen equipment

Job description

Job Summary

The Café Team Member is responsible for serving guests efficiently with food and drink at the Urban Air Café. Duties include working in the kitchen and/or service area, cashiering, interacting with guests, cooking, preparing and serving food, and maintaining a fast‑paced environment with urgency while offering high standards of guest service and care.

Responsibilities

• Demonstrate the highest standards of guest relations and care when assisting guests at the counter
• Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
• Ensure adequate stock levels of supplies and consumables for the Café area
• Manage queues and exceed guest expectations; upsell to maximize profit
• Keep Café and surrounding areas tidy and clean; this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash
• Handle guest complaints in the first instance and report feedback to the Leadership Team
• Work within established guidelines and operating procedures
• Measure and assemble ingredients for menu items
• Properly cook and store food items at appropriate temperatures
• Rotate stock items as per established procedure
• Ensure compliance with all health code regulations
• Maintain clear, well‑organized kitchen and storage areas
• Participate in regular staff meetings and training, as required
• Other duties as tasked by Leadership

Qualifications

• Minimum of a high school diploma or equivalent required; some college preferred
• Basic math skills (adding and subtracting) required
• ServSafe or similar food handling certification preferred
• Previous restaurant/quick‑service experience preferred

Additional Requirements

• Friendly and engaging personality and good written and verbal communication skills; able to work under pressure
• Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome while enjoying providing good service
• Willingness to learn, take instruction and work independently, supporting other team members and able to multitask
• Practical, well‑organized and efficient team player with a strong sense of discipline and urgency
• Hold oneself accountable for high personal standards of conduct and professionalism

Physical Requirements

• Work days, nights, and/or weekends as required
• Work in a noisy, fast‑paced environment with distracting conditions
• Move about the facility and stand for long periods of time
• Lift and carry up to 30 lbs.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

Urban Air Harlingen is an equal opportunity employer.