Cafe FOH/BOH Team Member

Urban Air Adventure Parks; North Charleston (SC); On-site; USD 25,000 - 35,000; Part time

Job summary

Urban Air Adventure Parks in North Charleston seeks Café Team Members to serve food and drinks efficiently at the Urban Air Café. Responsibilities include maintaining cleanliness, managing supplies, and providing excellent guest service under pressure.

Qualifications include a High School Diploma, some restaurant experience, and basic math skills. The ideal candidates will have a friendly personality and be effective team players. This position requires a willingness to work various shifts and maintain high personal standards.

Qualifications

• Minimum of High School Diploma or equivalent required.
• Previous restaurant/quick service experience preferred.
• Basic math skills of adding and subtracting required.

Responsibilities

• Demonstrate the highest standards of guest relations and care.
• Give advice and recommendations on menu selection to guests.
• Ensure adequate stock levels and manage queues.

Skills

Customer service

Basic math skills

Problem-solving

Education

High School Diploma or equivalent

Some college preferred

Tools

ServSafe certification

Job description

CAFÉ BOH/FOH TEAM MEMBER

Job Summary

The Café Team Members are primarily responsible for serving guests efficiently with food and drink at the Urban Air Café. Working hours will be spent in the kitchen and/or service area, cashiering, interacting with guests, cooking, preparing and serving food. S/he must work fast with a sense of urgency, while offering amazing standards of guest service and care.

Responsibilities

• Demonstrate the highest standards of guest relations and care when assisting guests at the counter
• Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
• Ensure adequate stock levels of supplies and consumables for the Café area
• Manage queues and exceed guest expectations; upsell to maximize profit
• Keep Café and surrounding areas tidy and clean; this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash
• Handle guest complaints in the first instance and report feedback to the Leadership Team
• Work within established guidelines and operating procedures
• Measure and assemble ingredients for menu items
• Properly cook and store food items at appropriate temperatures
• Rotate stock items as per established procedure
• Ensure compliance with all health code regulations
• Maintain clear, well-organized kitchen and storage areas
• Participate in regular staff meetings and training, as required
• Other duties as tasked by Leadership

Qualifications

• Minimum of High School Diploma or equivalent required, some College preferred
• Previous restaurant/quick service experience preferred
• Basic math skills of adding and subtracting required
• ServSafe or similar food handling certification preferred

Additional Requirements

• Have a friendly and engaging personality and is a good written and verbal communicator; able to work under pressure
• Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
• Willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask
• An effective, well-organized and efficient team player with a strong sense of discipline and urgency
• Holds oneself accountable for high personal standards of conduct and professionalism

Physical Requirements

• Work days, nights, and/or weekends as required
• Work in a noisy, fast-paced environment with distracting conditions
• Move about facility and stand for long periods of time
• Lift and carry up to 30 lbs.

Urban Air North Charleston is an equal opportunity employer.