Cafe FOH/BOH Team Member

Urban Air Adventure Parks; Arlington Heights (IL); On-site; USD 25,000 - 30,000; Part time

Job summary

Urban Air Adventure Parks in Arlington Heights is seeking Café Team Members responsible for serving guests with food and drinks. Candidates must demonstrate exceptional guest service while managing tasks in a fast-paced kitchen and service area. Previous experience in a restaurant or quick service is preferred.

The role involves maintaining cleanliness and order in the Café, cooking food items according to health regulations, and assisting guests to ensure a positive experience. Additional responsibilities include stock management and adhering to safety protocols.

Qualifications

• Minimum of High School Diploma or equivalent required.
• Basic math skills of adding and subtracting required.
• ServSafe or similar food handling certification preferred.
• Previous restaurant/quick service experience preferred.

Responsibilities

• Assist guests at the counter with high standards of guest relations.
• Ensure adequate stock levels of supplies for the Café area.
• Keep Café and surrounding areas tidy and clean.
• Properly cook and store food items at appropriate temperatures.

Skills

Guest relations

Basic math skills

Food handling certification

Customer service

Education

High School Diploma

Some College

Job description

Job Summary

The Café Team Members are primarily responsible for serving guests efficiently with food and drink at the Urban Air Café. Working hours will be spent in the kitchen and/or service area, cashiering, interacting with guests, cooking, preparing and serving food. They must work fast with a sense of urgency, while offering amazing standards of guest service and care.

Responsibilities

• Demonstrate the highest standards of guest relations and care when assisting guests at the counter
• Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
• Ensure adequate stock levels of supplies and consumables for the Café area
• Manage queues and exceed guest expectations; upsell to maximize profit
• Keep Café and surrounding areas tidy and clean; this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash
• Handle guest complaints in the first instance and report feedback to the Leadership Team
• Work within established guidelines and operating procedures
• Measure and assemble ingredients for menu items
• Properly cook and store food items at appropriate temperatures
• Ensure compliance with all health code regulations
• Maintain clear, well‑organized kitchen and storage areas
• Participate in regular staff meetings and training, as required
• Other duties as tasked by Leadership
• Rotate stock items as per established procedure

Qualifications

• Minimum of High School Diploma or equivalent required, some College preferred
• Basic math skills of adding and subtracting required
• ServSafe or similar food handling certification preferred
• Previous restaurant/quick service experience preferred

Additional Requirements

• Have a friendly and engaging personality and is a good written and verbal communicator; able to work under pressure
• Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
• Willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask
• An effective, well‑organized and efficient team player with a strong sense of discipline and urgency
• Holds oneself accountable for high personal standards of conduct and professionalism

Physical Requirements

• Work days, nights, and/or weekends as required
• Work in a noisy, fast‑paced environment with distracting conditions
• Move about facility and stand for long periods of time
• Lift and carry up to 30 lbs.

Urban Air [Location] is an equal opportunity employer.