Cafe Coordinator, Kohler Waters Spa

Sterling Kohler; Kohler (WI); On-site; USD 22,000 - 34,000; Full time

Job summary

Kohler Co. is seeking a Cafe Coordinator at Kohler Waters Spa onsite in Kohler, WI. You will supervise F&B outlets, manage guest requests, and coordinate with the resort team to ensure excellent service.

The role includes recruiting and training staff, handling onboarding, controlling costs, and updating SOPs. The position requires 3+ years in specialty coffee or luxury hospitality with supervisory capability and ServSafe certification or the ability to obtain it.

Qualifications

• High School Diploma or equivalent required.
• Minimum 3 years of experience in specialty coffee or luxury hospitality with leadership experience.
• Availability to work nights, weekends, and holidays.
• ServSafe Certification or ability to obtain certification.

Responsibilities

• Provide supervisor support to F&B outlets and manage guest requests and questions.
• Recruit, train, and retain staff; manage onboarding and paperwork.
• Control costs, inventory, and par stock; manage monthly inventory.
• Prepare and upsell beverages, including smoothies and supplements.
• Enter orders in POS, process payments, and handle service recovery.
• Coordinate with cafe staff for smooth operations and guest satisfaction.
• Train cafe FOH staff using two-week SOPs; follow opening/closing checklists.
• Develop seasonal drinks and coordinate with resort departments.

Skills

Supervisory experience

Strong interpersonal skills

Time management

Attention to detail

Leadership

Cross-training in multiple cafes

Customer service excellence

Education

High School Diploma or equivalent

Tools

POS operations

Espresso machinery mastery

Milk science

Latte art

Nitro systems

Job description

Cafe Coordinator, Kohler Waters Spa

Work Mode:Onsite

Location: Onsite- Kohler, WI

The Cafe Coordinator provides supervisor support to various F&B outlets including Wellness organizations through a variety of administrative and operational tasks. Manage all guest requests, complaints and questions and ensure that all aspects are communicated to the appropriate leadership. Associate schedule is flexible and includes working any shifts during hours of operation at respected location. This includes but is not limited to nights, weekends and holidays.

Specific Responsibilities:

• Assist management with daily administrative tasks to include but not limited to the curation of SOP's, weekly schedule, documentation of sales, orders/requisitions, organization of FOH operations.
• Recruit new staff, train new staff and assist in the retention of current staff.
• Accurately process all new hire and employee change paperwork in a timely manner.
• Work with staff and management team to ensure proper cost controls, shrink and inventory levels.
• Manage and accurately account for inventory monthly.
• Understand the health benefits that fruits and vegetables provide.
• Greets guests with enthusiasm and presents them with the menu.
• Suggest food and beverages to the guest utilizing appropriate methods to upsell, to include the health benefits of supplements and superfood smoothie add ons.
• Take food and beverage orders from the guest and accurately enter into Point of sale (POS) system.
• Process payment transactions for internal and external guests in a timely manner.
• Communicate effectively to the guest and aid with questions.
• Coordinate with cafe staff to ensure smooth operations and guest satisfaction.
• Assist with food and beverage service per order.
• Observe guests and ensure their satisfaction with the food and service. Provide service recovery if necessary.
• Promptly respond to guests with any additional request or questions regarding menu or supplement offerings.
• Understands and can communicate products and services available at the resort.
• Assist with stocking, dry goods inventory levels and maintaining the restaurant par stock levels and side station.
• Ability to accurately curate a purchase order.
• Train caféfront of house staff consistently and intentionally utilizing two-week training SOP.
• Utilize all café SOP's (and update when applicable) and follow opening and closing checklists consistently.
• Create and execute special projects and assignments to include but not limited to R&D of monthly drinks specials and monthly smoothie specials.
• Communicate effectively with other department managers within resort.
• Perform the responsibilities of Baristas as needed.
• Complete all tasks as assigned by leadership.

This is a full-time position working weekends and weekdays. Hours vary between 5:00 am - 9:00 pm.

Skills/Requirements

• Must be 18 years of age or older.
• High School Diploma or equivalent required.
• Supervisory experience preferred.
• Availability to work various operational hours. This includes but is not limited to nights, weekends, and holidays.
• Ability to cross-train in multiple cafes, to include back-of-house operations, such as juicing, to support the broader F&B team as needed to ensure a sustainable and efficient workflow.
• Minimum 3 years of experience in specialty coffee or luxury hospitality, with demonstrated leadership or supervisory aptitude.
• Strong interpersonal skills, time management, and attention to detail. Proven ability to train others, manage multiple projects simultaneously, and maintain poise in high pressure environments.
• Possession of, or ability to obtain, a ServSave Certification with the National Restaurant Association or equivalent.
• Mastery of espresso machinery, milk science, latte art, nitro systems, and POS operations.
• Previous experience with food preparation preferred.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $16.60 - $24.90 plus tips/gratuity. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen.So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [e-mail] Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement.