Cafe Concierge

Mercantile & Mash; Charleston (SC); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Dynamic team

Job summary

The Indigo Road Hospitality Group in Charleston, SC is seeking a Café Concierge to greet guests, guide them through our offerings, and ensure a seamless, welcoming café experience. This role blends customer service with operations, including taking orders, handling payments, and maintaining a pristine coffee bar.

You will work mornings, weekends, and holidays with a friendly, team-driven approach, upholding our warm hospitality and attention to detail for every guest who visits.

Qualifications

• Greet guests warmly and anticipate guest needs.
• Manage orders accurately and process payments.
• Maintain coffee bar cleanliness and stock.
• Communicate effectively with team and managers.

Responsibilities

• Create, prepare, and serve beverages per recipes.
• Take food/drink orders and serve to guests at the bar.
• Accept and process guest payments; report tips per IRS guidance.
• Keep the bar, equipment, and glassware clean and sanitized.
• Restock bar inventory and report maintenance issues.
• Maintain friendly engagement with guests and rotate products.

Skills

Customer service

Communication

Teamwork

Cash handling

Education

High school diploma or equivalent

Tools

POS system

Job description

Cafe Concierge

Hospitality Starts Here:

Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart!

Why Us:

Founded in 2009 by Steve Palmer,IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.

The Role:

Nothing awakens your senses like the smell of fresh ground coffee beans in the morning. You love nothing more than creating the delicate and divine latte art, and ensuring every cup o’ Joe is made with love.

At Indigo Road, the Café Concierge serves as the first point of contact for guests offering warm hospitality, guiding them through our offerings, and ensuring a seamless, inviting café experience. This role blends customer service and operational support to uphold the welcoming spirit of our coffee shop.

What we will ask of you:

• Create, prepare, and serve the coffee beverages based on recipes and record drink orders accurately
• Receive and serve food and drink orders to guests seated at the bar, accept and process guest payment, and report cash and credit card gratuities received to comply with the IRS standards of reporting income
• Maintain cleanliness in all areas of the bar including coffee station and bar tops, wash and sterilize glassware, set up and breakdown all bar items
• Assist the restocking & replenishment of bar inventory and supplies and report all equipment problems and bar maintenance issues to restaurant manager
• Wiping down tables, chairs, counters and other surfaces in the café throughout the day
• Maintain a friendly and engaging manner with all guests
• Rotate and maintain product to sell dates

Requirements for Success:

• A flexible schedule to work mornings, weekends and holidays required.
• Have a positive energy, be ready to assist fellow support staff and work as a team player
• Be 18 years of age or older and at least one year of prior restaurant or relevant experience
• Ability to communicate effectively with managers, employees, and all guests
• Constant standing/walking with occasional stooping, kneeling, pushing, pulling, or lifting

Benefits

• Competitive salary and benefits package.
• Opportunity to be part of a dynamic and growing hospitality team.
• Fast-paced and rewarding work environment.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.