Caesars Reward Center Rep I

Caesars Entertainment; Waterloo (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

Caesars Entertainment seeks a cash handling professional in Waterloo, IA to manage accurate cash transactions and help guests with rewards enrollment and promotions. You will balance the cash drawer, count funds, and verify IDs while adhering to SOX and gaming regulations.

The role involves assisting other departments with cash processes, promoting events, and delivering timely guest service with initiative and reliability.

Qualifications

• Count and record funds accurately.
• Balance cash drawer throughout shift.
• Verify and document ID for check/cash transactions.
• Follow SOX, internal controls and gaming regulations.
• Issue player cards and promote Caesars Rewards.
• Inform guests about events and promotions.
• Plan, organize and complete work timely.
• Take initiative and assist guests.
• Accept feedback and coaching.

Responsibilities

• Responsible for cashing customer tickets, chips, giving correct change, and other cash related transactions.
• Help other departments with bill breaking, cash paid in/outs, and jackpots.
• Assist guests with Caesars Rewards enrollment and card benefits.
• Provide information about casino events and promotions.

Skills

Cash handling

Customer service

Attention to detail

Teamwork

Job description

Responsible for cashing customer tickets, chips, giving correct change, and other cash related transactions. Responsible for helping other departments as necessary with bill breaking, cash paid in/outs, and jackpots.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Responsible for accurately counting and recording assigned funds and making exchanges of funds throughout the shift.
• Must keep cash drawer balanced. Ensure that all casino funds are secured when not in use.
• Verifying and documenting personal identification information for check and cash advance transactions.
• Follow all company standard operating procedures, SOX, internal controls, Iowa DCI and IRGC gaming regulations, federal regulations (Title 31 compliance).
• Issues player cards for new and existing accounts while explaining benefits and other related perks associated with the players club. Encourage guests to sign up for the Caesars Rewards Visa card.
• Provide information about casino-related events and promotions. Redeem offers and provide promotional materials for guests.
• Plans, organizes and completes work timely
• Takes initiatives, shows ownership and goes above and beyond to assist guests with their needs
• Accepts feedback and coaching from supervisors