Rewards Center Cash & Guest Services Associate

Caesars Entertainment; Waterloo (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Caesars Rewards program

Job summary

Caesars Entertainment is seeking a casino Cashier in Waterloo, IA to handle ticket and chip cash transactions, maintain accurate cash drawers, and support multiple departments as needed.

Responsibilities include verifying IDs, following regulatory controls, promoting Caesars Rewards, and delivering excellent guest service while ensuring timely and secure cash handling throughout the shift.

Qualifications

• Experience handling cash in a regulated environment.
• Ability to count and reconcile funds at shift end.
• Attention to detail and accuracy in transactions.

Responsibilities

• Cashes customer tickets and chips, provides correct change, and handles related cash transactions.
• Counts and records assigned funds and exchanges funds during the shift.
• Keeps cash drawer balanced and ensures casino funds are secure when not in use.
• Verifies and documents identification for check and cash advance transactions.
• Follows SOPs, SOX, internal controls, Iowa DCI and IRGC gaming regulations, and Title 31 compliance.
• Issues player cards for new/existing accounts and promotes Caesars Rewards Visa card.
• Provides information about casino events and promotions and redeems offers.
• Plans, organizes and completes work timely.
• Shows ownership, takes initiative and assists guests beyond expectations.
• Accepts feedback and coaching from supervisors.

Skills

Cash handling

Regulatory compliance

Guest service

SOX/IRGC compliance

Tools

Cash register

Job description

Caesars Entertainment is seeking a casino Cashier in Waterloo, IA to handle ticket and chip cash transactions, maintain accurate cash drawers, and support multiple departments as needed.

Responsibilities include verifying IDs, following regulatory controls, promoting Caesars Rewards, and delivering excellent guest service while ensuring timely and secure cash handling throughout the shift.