Cadillac Senior Zone Manager

General Motors; United States; On-site; USD 110,000 - 140,000; Full time

Job summary

General Motors' Cadillac division is seeking a Senior Zone Manager to drive sales and aftersales excellence across the assigned zone, leading a high-performing field team and building trusted dealer relationships.

This field-based role requires up to 75% travel within the territory, with relocation to Danbury, CT or Northern New Jersey within 60 days if necessary. Strong leadership, negotiation, and data-driven decision-making are essential to grow market share and customer satisfaction.

Qualifications

• Bachelor's degree in Business, Sales, Marketing or related field.
• 7+ years of sales/marketing experience with a proven track record of driving revenue growth.
• 3+ years of experience leading, coaching, and developing a team.
• Strong automotive industry knowledge and business acumen.
• Proficiency in spreadsheet and reporting tools, including data analysis and visualization; Google Workspace preferred.
• Ability to travel up to 75%.
• Must possess and maintain the ability to legally operate a motor vehicle.

Responsibilities

• Drive achievement of Zone Sales and Aftersales performance objectives.
• Promote Local Market Association alignment and effectiveness through dealer and agency partnership.
• Lead communications that support the brand's business priorities and go-to-market strategies.
• Build and develop your team of DSMs through internal and external candidate interviews, coaching, and timely candid feedback on performance.
• Analyze Zone-level performance, market conditions, competitive activity, dealer trends to identify growth opportunities and develop data-informed strategies that improve sales, market share, dealer profitability, customer satisfaction, and dealer effectiveness.
• Champion a business development culture that drives sales growth and aftersales opportunities.
• Promote dealer engagement and execution excellence in Tier 3 digital marketing initiatives.
• Lead District Manager teams in optimizing inventory performance and turn rates.
• Partner with the Accessory Distributor and Installer to advance dealer and LMA accessory integration strategies.
• Assist in development and implementation of Zone customer retention and conquest strategies.
• Hold dealers accountable through disciplined business planning and action plans that drive sales growth.
• Oversee the Zone dealer network while managing facility image program execution and compliance.
• Champion overall Zone training performance and Sales excellence.
• Champion a customer-centric culture that places the customer at the center of every decision and action.
• Administer dealer contractual agreements and ensure compliance with performance standards related to retail sales, customer satisfaction, profitability, and working capital.
• Ensure effective adoption and utilization of dealership empowerment tools and resources.

Skills

Sales leadership

Data analysis

Team development

Google Workspace

Travel readiness

Motor vehicle operation

Education

Bachelor's degree in Business, Sales, Marketing or related field

Tools

Google Workspace

Job description

Field Work Arrangement:

This is a field-based position that requires up to 75% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the territory or be willing to relocate to Danbury, CT, Northern New Jersey or a surrounding area approved by leadership within 60 days of the start date.

Cadillac:

Join the team redefining modern luxury and leading the industry's electric future. As part of Cadillac's Sales Team, you'll partner with retailers to deliver exceptional customer experiences, accelerate growth, and support a portfolio that combines luxury craftsmanship with cutting-edge technology. This is an opportunity to influence the future of an iconic brand while working at the forefront of automotive innovation.

The Role:

As a Sr. Zone Manager, you'll be the driving force behind sales excellence across your zone. You'll lead a high-performing field team, build trusted dealer relationships, and execute strategies that fuel growth, customer satisfaction, and brand loyalty. This role leads a high-performing field team, develops strategic plans to expand dealer market share and profitability, and builds strong dealer relationships. The position requires strong communication , negotiation, and decision-making skills, with significant autonomy. The Sr. Zone Manager also oversees support functions including product and technology training, accessories, financial services, business development, and dealer digital marketing strategy.

What You'll Do:

• Drive achievement of Zone Sales and Aftersales performance objectives


• Promote Local Market Association (LMA) alignment and effectiveness through dealer and agency partnership


• Lead communications that supports the brand's business priorities and go-to-market strategies


• Build and develop your team of DSMs through internal and external candidate interviews, coaching, and offer timely candid feedback on the associates' performance


• Analyze Zone-level performance, market conditions, competitive activity, dealer trends to identify growth opportu nities and develop data-informed strategies that improve sales, market share, dealer profitability , customer satisfaction, and dealer effectiveness.


• Champion a business development culture that drives sales growth and aftersales opportunities


• Promote dealer engagement and execution excellence in Tier 3 digital marketing initiatives


• Lead District Manager teams in optimizing inventory performance and turn rates


• Partner with the Accessory Distributor and Installer (ADI) to advance dealer and LMA accessory integration strategies


• Assist in development and implementation of Zone customer retention and conquest strategies


• Hold dealers accountable through disciplined business planning and action plans that drive sales growth


• Oversee the Zone dealer network while managing facility image program execution and compliance


• Champion overall Zone training performance and Sales excellence


• Champion a customer-centric culture that places the customer at the center of every decision and action


• Administer dealer contractual agreements and ensure compliance with performance standards related to retail sales, customer satisfaction, profitability, and working capital


• Ensure effective adoption and utilization of dealership empowerment tools and resources


• Effectively delegates an

Your Skills & Abilities (Required Qualifications):

• Bachelor's degree in Business , Sales, Marketing or a related field


• 7+ years of experience in Sales, Marketing, or related fields with a proven track record of driving revenue growth


• 3+ years of experience leading, coaching, and developing a team highly preferred


• Strong automotive industry knowledge and business acumen, which may include sales, aftersales , service operations and customer experience management


• Proficiency in spreadsheet and reporting tools, including data analysis, reporting, and visualization; preferably with Google workspace


• Ability to travel u p to 75%


• Must possess and maintain the ability to legally operate a motor vehicle in accordance with the licensing requirements of the states in which work is performed

What Can Give You a Competitive Advantage (Preferred Qualifications):

• Leads through influence, aligning cross-functional teams and dealer partners to shared goals


• Builds trust-based, long-term relationships with dealers and internal stakeholders


• Analyzes complex sales data across district, zone, and regional levels


• Uses data and customer insights to drive market-specific action plans


• Highly organized and adaptable; thrives in fast-paced, evolving environments


• Works independently and effectively manages competing priorities


• Thinks strategically and creatively to drive business results


• Prior experience leading dealer-facing teams preferred


• Navigates conflict constructively and addresses performance gaps directly


• Solves complex business challenges with innovative, practical solutions