CADC Lead Technician

BTI; Washington (District of Columbia); Sur place; USD 70 000 - 95 000; Plein temps

Résumé du poste

BTI is seeking a CADC Lead Technician to deliver advanced end-user and help desk support for geographically dispersed users. You will act as the senior technical lead for workstation support, troubleshoot complex issues, and oversee incident resolution and deployments.

The role requires strong communication, customer service skills, and experience leading technical support teams, with a focus on Windows operating systems and enterprise applications.

Qualifications

• Associate's or Bachelor's degree in Information Technology or related field.
• CompTIA A+, Network+, or Microsoft certification preferred.
• Minimum 4 years of enterprise help desk experience.
• Experience leading technical support teams.
• Strong communication and customer service skills.
• Experience supporting Windows operating systems, endpoint devices, and enterprise applications.

Responsabilités

• Provide advanced end-user and help desk support to geographically dispersed users.
• Serve as senior technical lead for workstation support activities.
• Oversee incident resolution, customer service, user account administration, deployments, and end-user training.
• Mentor junior support personnel.

Connaissances

Communication skills

Customer service

Team leadership

Windows support

End-user devices

Enterprise applications

Formation

Associate's or Bachelor's degree in Information Technology

Outils

CompTIA A+

Network+

Microsoft certification

Description du poste

Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative and reliable IT and engineering solutions to the Federal Government. BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services.

BTI is currently searching for a CADC Lead Technicianto fulfill the roles and responsibilities below: The CADC Lead Technician provides advanced end-user and help desk support to geographically dispersed users. This individual serves as the senior technical lead for workstation support activities, troubleshooting complex hardware, software, and connectivity issues. The Lead Technician oversees incident resolution, customer service activities, user account administration, technology deployments, and end-user training while mentoring junior support personnel.

Required Qualifications

• Associate's or Bachelor's degree in Information Technology or related field.
• CompTIA A+, Network+, or Microsoft certification preferred.
• Minimum 4 years of enterprise help desk experience.
• Experience leading technical support teams.
• Strong communication and customer service skills.
• Experience supporting Windows operating systems, endpoint devices, and enterprise applications.