CAD Specialist II

County-of-York; York (York County); On-site; USD 52,000 - 70,000; Full time

Job summary

York County Government is seeking a CAD Specialist II to support the 911 Computer Aided Dispatch system and related databases. The role involves system maintenance, user management, response planning, and close collaboration with the GIS team.

Candidates should have a high school diploma, typing skill, and at least two years of CAD work experience, with strong knowledge of Microsoft Office and the ability to handle confidential data. On-call duties may be required.

Qualifications

• High school diploma or GED required.
• Typing 35 words per minute with 85% accuracy.
• Pass county background check with no criminal conviction.
• Minimum two years experience as CAD Specialist I or equivalent in Fire/EMS/Police.
• Able to handle confidential data.
• Ability to read maps and interpret mapping data.
• Knowledge of York County layout and municipalities.
• Strong organization and communication skills; proficient in Microsoft Office.

Responsibilities

• Perform duties of CAD Specialist I as needed.
• Maintain databases and resource materials in Communications Center with CAD Specialists.
• Maintain Fire and EMS unit resource lists.
• Create and maintain Fire, EMS, and Police Response Plans.
• Troubleshoot CAD system environments at multiple locations.
• Respond to CAD-related trouble tickets and inquiries.
• Assist in competency testing for hardware/OS upgrades.
• Answer phones and relay messages; maintain equipment records.
• Coordinate with GIS for updates to Street Index and response plans.
• Respond to on-call incidents on Mobile Command Unit Team as Driver/Tech.
• Attend meetings and training as necessary.

Skills

Typing 35 wpm

Communication skills

Teamwork

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Read maps

Education

High school diploma or GED

Tools

GIS

Job description

CAD Specialist II, under the administrative direction of the CAD Administrator, is primarily responsible for the 911 Computer Aided Dispatch (CAD) system and related databases. This includes but is not limited to system maintenance, response plan and user management. This position requires a high degree of competency and technical expertise in CAD Software.

Located in south-central Pennsylvania, York County Government offers many exciting and challenging opportunities to learn and grow in a career while making a difference in the lives of York County residents. Each County department meets a unique need in the community and provides an opportunity for both professional growth and personal satisfaction. York County offers a competitive wage and benefit package.

Responsibilities

• Perform the duties and responsibilities as a CAD Specialist I as needed
• Assists in maintenance and updating of various databases and resource materials within the Communications Center ensuring all information is up-to-date and accurate alongside CAD Specialists
• Maintains Fire and EMS unit resource lists
• Creates and maintains Fire and EMS Response Plans
• Creates and maintains Police Response Plans
• Performs routine maintenance, troubleshooting, and problem solving of the 911 Center’s three (3) CAD system environments at multiple locations.
• Troubleshoots and responds to all CAD-related trouble tickets and/or inquiries as assigned
• Assists in competency testing for all routine hardware and operating system upgrades and updates for the CAD machines.
• File documents, answers telephone, and relay messages as needed.
• Maintain accurate records of accountability/viability of system equipment.
• Completes projects assigned by supervisor
• Coordinates with GIS the proper updates of the York County Street Index including house numbering information, commercial business information, and updated response plans for the Fire and EMS back up response plans
• Responds to on-call incidents when available on the Mobile Command Unit Team as a Driver and/or Technician
• Other duties as assigned

Qualifications

• Must possess a high school diploma or GED equivalent
• Must be able to type 35 words per minute with an 85% degree of accuracy as determined by a typing proficiency test
• Must pass the County background check with no records of criminal conviction
• Minimum of two (2) years work experience as CAD Specialist I and/or experience that provides sound knowledge, skills, and abilities in the primary areas of: Fire, Emergency Medical Services (EMS), and Police services
• Must be able to handle CONFIDENTIAL DATA, disclosure of which is protected by law
• Ability to read road maps and interpret mapping data
• Knowledge of geological layout of York County as related to the municipalities
• Ability to carry out assignments with a high degree of accuracy with some supervision.
• Must be able to participate in continuing education, as available
• Ability to communicate effectively with associates and the public
• Excellent organization, verbal, and written communication skills required along with proficiency in Microsoft Word, Excel, Outlook and PowerPoint
• Must be resourceful and proactive while consistently demonstrating a positive and professional demeanor
• Must exhibit strong teamwork skills, process requests and relay information in a timely manner
• Must comply with York County Policies and Procedures as well as YCDES Policies and Procedures
• Attend meetings and training as necessary

If you have any questions, please contact the county's Department of Human Resources at [e-mail].