CAD/Mobile X Administrator - Contract

catconsult; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

catconsult is seeking a CAD/Mobile X Administrator in Chicago, IL. The role involves administration and support of CAD systems crucial for public safety operations, ensuring all functionalities run smoothly.

The ideal candidate will have a bachelor's degree and over 3 years experience in related fields, providing user support and maintaining system performance.

This short-term contract offers opportunities for extension and requires on-site presence.

Qualifications

• 3+ years of experience supporting CAD, Mobile X, or related systems.
• Experience in troubleshooting enterprise applications.
• Strong communication skills and familiarity with public safety operations.

Responsibilities

• Administer and maintain CAD and Mobile X systems.
• Monitor system performance and troubleshoot issues.
• Support software upgrades and deployments.

Skills

System integrations

SQL reporting

Public safety operations

Analytical skills

Problem-solving skills

Education

Bachelor’s degree in IT, Criminal Justice, or related

Job description

About Us

Catalyst Consulting Group is Government Technology Services Vendor, headquartered in Chicago that has been serving public sector clients for 35 years. We are unique because of the diverse skill sets which our collective team brings to our customers, including SaaS configuration, custom application development, cybersecurity, integration architecture, data migration, and management consulting.

Our technology toolkit includes Salesforce, AWS, Java, .NET, React Native, MuleSoft, and many other platforms, enabling us to deliver systems that revolutionize the way our clients manage internal and constituent‑facing operations. We take pride in being a “one‑stop‑shop” for all our customers’ information technology needs.

We are expanding our footprint across North America and look forward to starting many new projects in the next few months.

The Opportunity

The CAD/Mobile X Administrator is responsible for the administration, support, configuration, and maintenance of CAD and Mobile X systems supporting public safety operations. This role serves as the primary technical resource for system performance, user support, troubleshooting, upgrades, integrations, and operational enhancements while ensuring reliable 24/7 service delivery.

This is a short‑term contract with the opportunity for extension, and requires your physical presence in Chicago, IL. This contract is anticipated to begin in July 2026.

Key Responsibilities

• Administer and maintain CAD and Mobile X systems, including user access, security, and system configurations.
• Monitor system performance and troubleshoot application, connectivity, and operational issues.
• Support software upgrades, patches, testing, and deployments.
• Configure workflows, response plans, status codes, and operational settings.
• Coordinate with vendors, IT teams, dispatch personnel, and public safety stakeholders to resolve issues and implement improvements.
• Support integrations with RMS, GIS, AVL, telephony, and other public safety systems.
• Develop and maintain system documentation, procedures, and training materials.
• Provide user training and technical support for dispatch and field personnel.
• Ensure compliance with CJIS and organizational security requirements.
• Participate in on‑call support and incident response activities as required.

Required Qualifications

• Bachelor’s degree in Information Technology, Criminal Justice, Public Administration, or a related field; or equivalent experience.
• 3+ years of experience supporting CAD, Mobile X, RMS, or related public safety systems.
• Experience troubleshooting enterprise applications and supporting mission‑critical environments.
• Familiarity with public safety operations, dispatch workflows, and emergency communications.
• Knowledge of system integrations, SQL reporting, and mobile technologies.
• Strong analytical, problem‑solving, and communication skills.

It’dbe even better if you had

• Experience with Mobile X, Central Square, Motorola, Hexagon, or similar public safety platforms.
• Knowledge of GIS, AVL, and public safety system integrations.
• CJIS certification or ability to obtain certification.
• Experience supporting system implementations, upgrades, and vendor coordination.

What Makes You Successful

• Strong relationship‑building and interpersonal skills with the ability to work effectively across technical and non‑technical teams.
• Customer‑focused mindset with a willingness to support client and project needs.
• Professional, diplomatic, and able to navigate complex stakeholder environments with discretion and tact.
• Self‑motivated and proactive, with the ability to work independently and take ownership of assigned responsibilities.
• Highly organized with strong attention to detail and follow‑through.
• Adaptable and comfortable managing changing priorities in a fast‑paced environment.
• Collaborative team player who is always willing to contribute and help move projects forward.
• Maintains confidentiality and professionalism when handling sensitive operational and business information.

Work Location

• On‑site position at the client's location in Chicago, IL.
• Occasional after‑hours support may be required to support reporting deployments, upgrades, or operational needs.