CAD/RMS System Administrator - Internship

Motorola Solutions; Washington (District of Columbia); On-site; USD 31,684 - 34,440; Part time

Job summary

Motorola Solutions is looking for a highly motivated intern for the Emergency Management IT team in Washington, DC. The role will support public safety through the maintenance of Computer Aided Dispatch and Records Management Systems in a hybrid environment.

This immersive 16-week program focuses on the full lifecycle of emergency data, database management, and security compliance. Candidates must have a background in IT or related fields with a minimum GPA of 3.0.

Qualifications

• Candidates must pursue a degree in Information Technology, Computer Science, Cybersecurity, Data Analytics, or related fields.
• Minimum GPA of 3.0 on a 4.0 scale preferred.
• Basic understanding of relational databases (SQL) is a plus.

Responsibilities

• Assist in maintaining CAD and RMS environments to ensure system uptime.
• Translate emergency response data into actionable insights.
• Manage user permissions and troubleshoot security within the CAD/RMS ecosystem.

Skills

Information Technology

Computer Science

Cybersecurity

Data Analytics

Relational Databases (SQL)

Education

Currently pursuing a degree in a related field

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Command Center Software Support Services organization supports public safety agencies worldwide, providing services for MSI products. The field teams administer public safety software including 9-1-1 Call Handling, Real-Time Crime Center, Computer Aided Dispatch, Records Management Systems, Jail Management Systems, and Mobile Data Computing.

Job Description

Candidates must reside in the Washington, DC, Virginia, or Maryland Area. This is a hybrid position with onsite days at customer locations.

We are seeking a highly motivated student to join our Emergency Management IT team. The candidate will work closely with System Administrators of Computer Aided Dispatch (CAD) and Records Management Systems (RMS) in a local government public safety environment.

This 16‑week immersive program offers a unique perspective into the “nervous system” of public safety. You will gain experience in the full life cycle of emergency data—from the moment a 911 call hits the CAD system to its long‑term storage and analysis in the RMS.

Detailed Technical Focus

1. CAD Engineering & Infrastructure

• Hardware/Software Integration: Hands‑on experience with CAD console hardware, peripheral configurations, and multi‑monitor UI environments.
• Environment Management: Assist in maintaining Training/Test and Production environments to ensure 99.999% system uptime.

2. SQL & Data Analytics

• Database Management: Use Microsoft SQL Server to perform complex joins and data validation.
• Analysis: Translate raw emergency response data into actionable insights, focusing on response times and resource allocation.
• Data Integrity: Perform audits to ensure RMS records meet state and federal reporting standards.

3. Security & Compliance

• CJIS Standards: Learn and apply Criminal Justice Information Services security policy requirements.
• Access Control: Manage user permissions and troubleshoot security bottlenecks within the CAD/RMS ecosystem.

The 16‑Week Curriculum

• Weeks 1‑4: Orientation, IT Onboarding, and CAD User Interface/Hardware Fundamentals.
• Weeks 5‑8: Systems Integration, Environment Management, and Troubleshooting.
• Weeks 9‑12: Transition to RMS, Reporting Fundamentals, and Relational Database (SQL) Introduction.
• Weeks 13‑16: Advanced SQL for Analysis, Security Compliance, and a Self‑Selected Technical Capstone Project.

Preferred Qualifications & Requirements

• Must be pursuing a degree in Information Technology, Computer Science, Cybersecurity, Data Analytics, or a related field.
• Minimum GPA of 3.0 on a 4.0 scale preferred.
• Basic understanding of relational databases (SQL).
• Familiarity with Windows Server environments and networking basics.

Mentorship & Growth

This program is designed for knowledge sharing. You will be paired with a Senior System Administrator who will provide supervised practical work, allowing you to move from observation to independent troubleshooting.

Security Clearance

Position requires working in high‑security areas governed by the US Department of Justice’s Criminal Justice Information Services Security Policy and a stringent fingerprint background check.

Compensation

Target base hourly salary range: $23.00 – $25.00. Pay within this range varies and depends on job‑related knowledge, skills, and experience.

Basic Requirements

• Must be pursuing a degree in Information Technology, Computer Science, Cybersecurity, Data Analytics, or a related field.
• Must be able to obtain a background clearance as required by government customers.
• Legal authorization to work in the U.S. indefinitely; no work‑permit sponsorship.

Travel Requirements

Under 10%.

Position Type

Experienced.

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic.

We are proud of our people‑first and community‑focused culture, empowering every Motorola employee to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you feel that you do not quite meet all of the preferred skills, we would still love to hear why you think you would be a great addition to our team.

We are committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation, complete the Reasonable Accommodations form so we can assist you.