Computer Aided Dispatch Administrator

TEKsystems; Chicago (IL); On-site; USD 68,880 - 103,320; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401k Plan

Life Insurance

Disability Insurance

HSA

Transportation benefits

Employee Assistance Program

PTO

Job summary

TEKsystems is seeking an experienced Computer Aided Dispatch (CAD) Administrator in Chicago, IL, to implement, configure, maintain, and optimize CAD, RMS, and Mobile platforms for emergency response operations.

This is a Contract to Hire position based out of Chicago, onsite. The role requires working closely with law enforcement, fire, and EMS teams and may involve on-call rotation to support mission-critical systems.

Qualifications

• 5+ years experience with Public Safety organizations.
• Experience implementing, configuring, administering, or supporting CAD, RMS, or Mobile solutions.
• Strong subject matter expertise in public safety systems and workflows.
• IT infrastructure familiarity: databases, networking, and virtualization.
• MS Office Suite, Microsoft Project, and SharePoint proficiency.
• Ability to obtain CJIS certification and pass background checks.

Responsibilities

• Install, configure, test, troubleshoot, and maintain public safety software applications.
• Support CAD, RMS, and Mobile solutions for emergency response organizations.
• Administer application environments, including production, test, and training systems.
• Configure system settings and business rules to meet operational requirements.
• Perform user administration, security management, and application maintenance.
• Maintain and update application documentation and procedures.
• Provide end-user support, training, and consultation.
• Collaborate across teams to manage application integrations and dependencies.
• Apply software updates, patches, and enhancements.
• Ensure system performance, reliability, and compliance with standards.
• Participate in an on-call rotation supporting mission-critical applications.

Skills

Public Safety CAD

RMS & Mobile

IT Infrastructure

Microsoft Office

CJIS Certification

Tools

GIS

Cloud Technologies

CentralSquare CAD

Job description

Computer Aided Dispatch (CAD) Administrator Overview

We are seeking an experienced Computer Aided Dispatch (CAD) Administrator to support the implementation, configuration, maintenance, and optimization of public safety technology solutions. This role works closely with law enforcement, fire, and EMS organizations to deploy and support CAD, RMS, and Mobile platforms that are critical to emergency response operations.

Required Qualifications

• 5+ years of experience working within or consulting for Public Safety organizations
• Proven experience implementing, configuring, administering, or supporting CAD, RMS, and/or Mobile solutions
• Strong subject matter expertise in public safety systems and workflows
• Intermediate knowledge of IT infrastructure, including databases, networking, and virtualization
• Intermediate to advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint), Microsoft Project, and SharePoint
• Ability to obtain CJIS certification and successfully pass required background checks

Preferred Qualifications

• Experience with Geographic Information Systems (GIS)
• Knowledge of cloud technologies and cloud-based environments
• Experience with CentralSquare CAD products

Key Responsibilities

• Install, configure, test, troubleshoot, and maintain public safety software applications
• Support CAD, RMS, and Mobile solutions for emergency response organizations
• Administer application environments, including production, test, and training systems
• Configure system settings and business rules to meet operational requirements
• Perform user administration, security management, and application maintenance
• Maintain and update application documentation and technical procedures
• Provide end-user support, training, and consultation
• Collaborate across teams to manage application integrations and dependencies
• Apply software updates, patches, and enhancements
• Ensure system performance, reliability, security, and compliance with applicable standards
• Participate in an on-call rotation supporting mission-critical applications

What You'll Bring

• Strong problem-solving and troubleshooting skills
• Experience working in complex, mission-critical technology environments
• Excellent communication and stakeholder management skills
• Ability to manage multiple priorities while maintaining attention to detail
• Commitment to delivering reliable solutions that support public safety operations

Work Environment

• Collaborative, cross-functional team environment
• Public safety technology and emergency services setting
• Combination of implementation, administration, support, and training responsibilities
• Participation in rotational 24/7 support coverage

Impact of the Role This position plays a vital role in supporting emergency response operations by ensuring the reliability, security, and effectiveness of critical public safety technology systems. The work directly contributes to efficient dispatching, records management, mobile workforce capabilities, and overall operational continuity for public safety organizations.

Job Type & Location

This is a Contract to Hire position based out of Chicago, IL.

Pay and Benefits

The pay range for this position is $50.00 - $75.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chicago, IL.

Application Deadline

This position is anticipated to close on Jul 31, 2026.

Equal Opportunity Statement

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.