RMS Implementation Analyst (Remote- US)

Octave; Madison (AL); À distance; USD 60 000 - 80 000; Plein temps

Résumé du poste

Octave is seeking an RMS Implementation Analyst to help agencies adapt business processes to newly installed solutions. You will assist with installation, training, and adapting our product suite during the implementation timeline, and manage day-to-day tasks to adhere to the configuration schedule.

The role emphasizes delivering results, coordinating with developers and project support teams, and communicating findings to both technical and non-technical colleagues.

Qualifications

• Bachelor's degree in computer science or related field or commensurate, documented experience in a role with similar responsibilities.
• Law Enforcement RMS experience required.
• MSSQL or Oracle database and scripting knowledge and experience is preferred but not required.
• SSRS Report writing knowledge and experience is preferred but not required.
• Microsoft Power BI knowledge and experience is preferred but not required.
• Experience in public safety workflows and software preferred but not required.
• Excellent communication and critical thinking skills.
• Good organizational skills and detail-oriented mindset.

Responsabilités

• As an RMS Implementation Analyst, you will use your experience to help adapt our agencies business processes to the newly installed solutions.
• This results-driven professional will be responsible for helping agencies prioritize and adapt their needs within a given timetable.
• Primarily, you will aid in the installation, training, and adapting our product suite during the implementation timeline and manage the day-to-day tasks to keep the customer to the configuration timeline.

Connaissances

Public safety workflows

Communication

Critical thinking

Organizational skills

Detail oriented

Formation

Bachelor's degree in computer science or related field or commensurate experience

Law Enforcement RMS experience required

Outils

MSSQL

Oracle database

Scripting

SSRS

Power BI

Description du poste

Responsibilities

• Implementation, configuration, and training of core software


• Setting of goals and expectations for configuration timelines with our customers


• Tracking and reporting on actual progress made by customers to the internal project group


• Working with software developers and project support teams


• Meeting with system users to understand common workflows and scope


• Helping agencies to meet needs with out of the box solutions


• Communicating findings to technical and non-technical colleagues


• Other duties as assigned

Responsibilities

As an RMS Implementation Analyst, you will use your experience to help adapt our agencies business processes to the newly installed solutions. This results-driven professional will be responsible for helping agencies prioritize and adapt their needs within a given timetable. Primarily, you will aid in the installation, training, and adapting our product suite during the implementation timeline and manage the day-to-day tasks to keep the customer to the configuration timeline.

• Implementation, configuration, and training of core software


• Setting of goals and expectations for configuration timelines with our customers


• Tracking and reporting on actual progress made by customers to the internal project group


• Working with software developers and project support teams


• Meeting with system users to understand common workflows and scope


• Helping agencies to meet needs with out of the box solutions


• Communicating findings to technical and non-technical colleagues


• Other duties as assigned

Education / Qualifications

• Bachelor's degree in computer science or related field or commensurate, documented experience in a role with similar responsibilities.


• Law Enforcement RMS experience required


• MSSQL or Oracle database and scripting knowledge and experience is preferred but not required.


• SSRS Report writing knowledge and experience is preferred but not required.


• Microsoft Power BI knowledge and experience is preferred but not required.


• Experience in public safety workflows and software preferred but not required.


• Excellent communication and critical thinking skills.


• Good organizational skills and detail-oriented mindset.

About Octave

Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.

Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.

Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.

Why work for Octave?

All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.

RMS Implementation Analyst (Remote- US)

Job Location (Short): Madison, Alabama-USA

Workplace Type: Remote

About Octave

Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.

Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.

Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.