CACO Administrative Assistant

Administrative Consulting & Staffing; Jacksonville (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A staffing agency is seeking a CACO Administrative Assistant in Jacksonville, FL. This position aids families by providing administrative support in casualty notifications and funeral arrangements. Successful candidates will excel in communication and organizational skills, manage sensitive information, and work effectively under pressure. Basic proficiency in Microsoft Office is required. A flexible schedule is mandatory, including possible weekends and holidays. This role is crucial in assisting those affected by loss, ensuring they receive the support and information needed.

Qualifications

• Proven experience as an administrative assistant or providing casualty assistance.
• High level of interpersonal skills for handling sensitive situations.
• Knowledge of Microsoft Office Suite, especially Outlook and Word.

Responsibilities

• Receive and report notifications of casualties.
• Research and process disposition cases.
• Ensure burial arrangements are made according to procedures.
• Review laws to determine benefits for families.
• Advise on benefits provided by law.
• Field questions from next of kin and funeral directors.

Skills

Administrative support experience

Knowledge of Navy automated systems

Interpersonal skills

Microsoft Office Suite

Time management

Attention to detail

Excellent communication skills

Job description

About the job CACO Administrative Assistant

Casualtyand Assistance Calls Officer Administrative Assistant

Casualty Assistance Officers are responsiblefor notifying family members when a service member has died. A CAO will provideas much information as available regarding the circumstances of the member'sdeath and answer any questions. The CAO will immediately begin the process of aidingin making funeral or memorial arrangements as appropriate.

As a CACO Administrative Assistant yourresponsibility is providing administrative support for the tasks related toCACO program. You will assist with coordination of funeral honors for entitledpersonnel within the Navy Region Southeast, NAS Jacksonville, FL. You will alsoassist beneficiaries in the preparation and submission of claims to variousgovernment agencies for benefits to which they may be entitled.

This role is considered a high visibility position and requiresexcellent communication skills. You’ll collaborate with various outside governmentagencies, discuss benefits with affected family members, and provide reports tosenior personnel. The work schedule for this position may include weekends andholidays due to the unusual nature of the work.

If you are organized, able to work well under pressureand have experience in this field, we’d like to meet you.

Daily Duties

• Receive and report notifications ofcasualties
• Research and process disposition cases
• Ensure burial arrangements are made inaccordance with procedures
• Review federal and state laws to determinebenefits and entitlements for families
• Advise and provide counseling on benefitsprovided by law
• Receive calls from next of kin (NOK) andfuneral directors for funeral honors
• Determine eligibility for military honors andrequest appropriate documentation
• Prepare and enter “horns request” into “HONORSTracker” database
• Forward honors tasking to appropriate commands
• Field questions from next of kin (NOK)funeral directors, and funeral honor coordinator

Skills

• Proven experience as an administrative assistantor providing casualty assistance
• Working knowledge of Navy automated systemsand procedures
• Must have high level of interpersonal and problem-solvingskills to handle sensitive and confidential situations. Position continuallyrequires demonstrated poise and tact.
• Working knowledge of Microsoft Office Suite,with a focus on Outlook and Word
• Excellent time management skills and theability to prioritize work
• Attention to detail and problem-solvingskills
• Excellent written and verbal communicationskills
• Strong organizational skills with the abilityto multi-task
• Must be capable of conducting meetings andconferences and possess the ability to demonstrate informative and persuasivespeaking