Cable Station Lead 24/7 Critical Infra Operations

Ledcor Group; Flagler Beach (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Ledcor Technical Services seeks a Supervisor, Cable Stations to oversee the safe, reliable operation of the cable landing station and CLS infrastructure across North America. You will lead site personnel, manage 24/7 coverage, and ensure service delivery through approved tickets and procedures.

The role emphasizes operational leadership, incident and change management, and customer governance, with occasional travel for training or site support.

Qualifications

• Minimum of 5 years of experience in operational leadership or equivalent roles.
• Experience with critical facilities, data centers, or high-availability infrastructure is preferred.
• Background in telecom or submarine network operations is a plus.
• Experience managing 24/7 coverage and incidents with customer governance.

Responsibilities

• Lead overall site operations and people management, including staffing, scheduling, on-call coverage and safety culture.
• Manage day-to-day service delivery and customer relationships, including SLA performance and reporting.
• Implement and maintain site O&M programs, procedures, and risk controls.
• Oversee critical-facility and network maintenance, incidents, changes, and restoration.
• Oversee vendor contracts, procurement support, and audit readiness.

Skills

Operational leadership

Staffing & scheduling

Incident management

Vendor management

Customer communication

Safety & compliance

Change management

Ticket-driven service management

Job description

Ledcor Technical Services seeks a Supervisor, Cable Stations to oversee the safe, reliable operation of the cable landing station and CLS infrastructure across North America. You will lead site personnel, manage 24/7 coverage, and ensure service delivery through approved tickets and procedures.

The role emphasizes operational leadership, incident and change management, and customer governance, with occasional travel for training or site support.